Senior Lead - Customer Success

Bellevue, WA, United States

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. Bring your curiosity for learning; bold ideas; courage and passion to drive life changing, impact to ZS.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

Sr. Lead, Customer Success

ZS’s Beyond Healthcare Analytics (BHCA) Team is shaping one of the growth vertical & key focus area for ZS, Beyond Healthcare engagement, comprising of clients from industries like Technology, Food & Beverage, Hospitality, Travel, Insurance, Consumer Products Goods & other such industries. Being part of BHCA Team at ZS will be an opportunity for you to work on cutting-edge solutions including areas like AI SaaS products, Advanced analytics & AI frameworks, Generative AI applications, Data Engineering frameworks and working in a cross-capability Business-Tech teams utilizing new age data sources to shape innovations across multiple areas, for our clients and the broader ZS community.

Sr. Lead, Customer Success role is the client facing lead who owns the end-to-end delivery on aligned objectives with clients, builds required storyboards with insights / impact summary, accountable for delivering client impact, translating client requirements to teams responsible for building data science modelling & engineering setup, breaks down unstructured business problems for multiple of clients and project teams leveraging problem solving frameworks, analysis tools & techniques.

Sr. Lead - Customer Success leverage their Business Acumen, Data Science and engineering skills to build Advanced analytics processes, build operational process pipelines and finds and presents data-driven insights that help our clients solve their most important business problems and bring optimizations to life. Sr. Lead - Customer Success also engage with Project Leadership team and clients to help them understand the insights, summaries, implications and make plans to act on them.

What You’ll Do

Deep analytics-tech expertise: Develop and implement advanced algorithms that solve complex business problems in a computationally efficient and statistically effective manner leveraging tools like PySpark, Python, SQL on Client/ZS cloud environment.

Execute statistical and data modelling techniques (e.g. hypothesis testing, A/B Testing setup, marketing impact analytics, statistical validity etc.) on large data sets to identify trends, figures and other relevant information with scalable and operational process implementations.

Expertise in devising and implementing pragmatic solutions for complex business problems by breaking down into simpler problems with best-in-class industry focused frameworks.

Communication, collaboration, unstructured problem solving and client management (in a high performing and high intensity team environment): Lead multiple client engagement teams to design and execute solution setup (right data science algorithm, data modelling setup, design success metrics/KPIs and stakeholder management) in sustainable and profitable manner; drive value and client impact; identify new use cases; proactive in approach.

Problem solving and Client management: Understand and manage client business priorities, sizes business opportunities, develop product use cases, and enable the use case for the clients in sustainable manner

Collaboration: lead the engagement with a cross-functional team to drive success on client engagement objectives. Envisions and deliver holistic solutions comprising of best practices from Frontend and Backend engineering, Data Science, and ML Engineering area.

Storyboarding & impact communication: Build & present effective storyboards with solution impact to clients and ZS Leadership

Scaling mindset: Provide a structure to client engagement with effective solutions at scale, able to convert solutions delivered to product modules and build automation

Team management: Builds and export best practices and learnings to broader team and mentor junior team members on teams

Thought leadership and executive presence: Synthesize key learnings from client engagements and drive business development

Focus on building the presence of the space and thought leadership content around the impact delivered with publications across esteemed platforms (Medium, ZS.Com, journals etc.)

What You’ll Bring A master’s or bachelor’s degree in Computer Science (or Statistics) and strong academic performance with analytics and quantitative coursework is required

Knowledge of programming - Python (Deep Expertise), Pyspark, SQL. Strong process evaluations and QC skills to debug and update the processes and boost efficiency

Expertise in machine learning, regression, clustering, and classification models (preferably in a product environment)

Knowledge of big data/advanced analytics concepts and algorithms (e.g. social listening, recommender systems, predictive modeling, etc.)

At least 5-6+ years of relevant post-collegiate work experience, preferably in industries like B2C, Product companies, in execution roles focused on Data & Decision Sciences, Data Engineering, Stakeholder management and building scalable processes.

Excellent critical thinking, logical reasoning, and problem-solving skills

Publishes thought leadership content across channels and builds industry focused POVs around projects driven

High motivation, good work ethic, maturity and personal initiative for leading and managing teams

Strong oral and written communication skills that enable personal impact with senior-level decision makers.

Experience of leading a team of at least 5-6 people for 5+ years of work experience

Should have hands on analytics experience where the candidate has worked on the algorithms/ methodology from scratch and not merely executed existing codes and processes

Strong attention to detail, with a quality-focused mindset

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Considering applying?

At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment.

ZS is committed to providing and maintaining a safe workplace. Must have received full COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required upon acceptance of offer of employment. Exemption process available on a limited basis.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com