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ServiceNow
Austin, TX, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We
Job Source: ServiceNowCicero Institute
Austin, TX, United States
The Cicero Institute is seeking a full-time state advocacy manager to support the expansion of our advocacy efforts across the country. The successful candidate will be responsible for monitoring and tracking legislation, managing information between our policy leads, contractors, lawmakers, and other public officials, as well as producing written
Job Source: Cicero InstituteTexas REALTORS®
Austin, TX, United States
Texas REALTORS is a 140,000+ member statewide professional trade organization located in Austin, Texas. Its culture empowers employees in a team-oriented, supportive environment within steps of the Texas Capitol. In 2021, Texas REALTORS was recognized as a Top Workplace by the Austin American-Statesman. The organization seeks a dedicated, goal-orie
Job Source: Texas REALTORS®Fadona
Austin, TX, United States
COMPANY DESCRIPTION LeadingAge Texas is a trade association representing the full continuum of mission-driven, not-for-profit aging services providers, LeadingAge Texas is committed to assisting its members in providing the highest quality of services possible to the residents they serve. To accomplish its purpose, the association provides up-to-da
Job Source: FadonaConfidential
Austin, TX, United States
VP of Technology Advocacy for Social Impact About the Company Well-established organization providing youth justice alternatives & immigrant youth shelters Industry Non-Profit Organization Management Type Non Profit Founded 1987 Employees 5001-10,000 Categories Non-Profit & Philanthropy Family Services Public Assistance Counseling Charitable Organ
Job Source: ConfidentialMarsh & McLennan Companies, Inc.
Austin, TX, United States
Company: Mercer Description: Marsh McLennan's Social Media team is seeking candidates for the following position: Social Media Specialist - Employee Advocacy We're powered by the group energy of collaboration. When we put our heads together, our thought processes build on each other to produce better solutions. If you enjoy expressing your ide
Job Source: Marsh & McLennan Companies, Inc.Southwest Key Programs Inc.
Austin, TX, United States
Job Summary: The VP of Technology Advocacy for Social Impact plays a key role in divisional strategic planning, and expanding the organization’s external network, driving innovation, and creating a thriving digital societal ecosystem that benefits both the organization and its partners, with senior executive leaders, and the CEO’s office to provide
Job Source: Southwest Key Programs Inc.lifesize
Austin, TX, United States
About Lifesize At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy
Job Source: lifesizeAustin, TX, United States
DevRev
DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most - and creating a company-wide culture of product and customer-centricity.
Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact - with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.
DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
In Customer Advocacy At DevRev, you will play a crucial role in fostering a customer-centric culture within the organization. This position requires a passion for customer advocacy & marketing, content creation, excellent communication skills, and the ability to collaborate across various teams.
You must be local to Austin, TX or Palo Alto, CA and willing to be onsite 2-3 days per week.
Responsibilities:
1. Identify Strategic Priorities :
Determine key areas for customer engagement and target audiences.
Collaborate with the Customer Success team to analyze user data and identify customer champions and detractors.
2. Innovative Engagement Approaches: Utilize usage metrics and automation to engage customer champions and address detractors.
Plan and execute innovative approaches through social, events, webinars, press engagements, and conferences to maximize impact.
Build our Community Engagement plan and ensure ongoing engagement across our own and other community forums enhance DevRev's reach and presence.
3. Create and lead Customer Recruitment Strategies: Develop and implement strategies to recruit and nurture customer advocates.
Drive revenue growth by strategically engaging with customers to increase user adoption.
Create and drive incentive strategies that provide customer's opportunities to expand their own reach and enrich themselves professionally.
4. Build scalable ways to engage with and across customer groups: Grow user reviews and manage a scalable reference program.
Collaborate with the Marketing team to develop compelling messaging and leverage modern ways to generate content that resonates in the market.
Develop and curate experience surveys to gather valuable feedback to drive improvements in customer experience.
Qualifications: Bachelor's degree in Business, Marketing, or a related field.
Proven experience in a customer advocacy or customer success role.
Strong communication and interpersonal skills.
Ability to analyze customer feedback and derive actionable insights.
Familiarity with product development processes is a plus.
Strong understanding of the go-to-market function.
Passion for creating exceptional customer experiences.
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev !
Customer Advocacy jobs in Austin, TX, United States
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