Director - Analysis, Strategy, and Transformation - Hybrid

Boston, MA, United States

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Brigham and Women's Hospital (BWH) Department of Medicine (DOM) is a Harvard Medical School (HMS)-affiliated academic department comprised of over 1,500 faculty members, 22 divisions, >$400 million operating budget, 350 residents and fellows, and more than $475 million in annual research expenditures. The DOM is the largest academic department at BWH and among the largest in the country.

The Director, Analysis, Strategy, and Transformation ("Director") functions as the senior administrative leadership resource for all analysis, reporting, project management, business planning, strategy, and transformation needs within the DOM.The Director drives the strategy and approach to the DOM's analytics, bringing rigor and standardization to yield high reliability results.

The Director reports to the Executive Director, Business Operations.For Strategy and Transformation, the Director will also report to the Vice Presidents of the BWH DOM and the Massachusetts General Hospital (MGH) DOM.Due to the senior level of this position, the Director also regularly communicates with, prepares materials for, receives direction from, and provides counsel to the Chair of the DOM, the Vice President of the DOM, the Vice Chairs of the DOM, and senior leaders of other departments and the hospital.The scope of this senior management role spans the DOM's Brigham and Women's Physicians Organization (BWPO), BWH, Mass General Brigham (MGB), and HMS initiatives, employees, and related issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

The Director's primary responsibilities include the following:

Analysis and Reporting

Devise strategies for effective use of clinical, financial, and operational benchmarking data for analytic, goal-setting, improvement, and communication activities.

Standardize approaches to analysis, business planning, and ROI valuations across the DOM's divisions, and develop rigorous processes for testing assumptions, estimating impacts, and enumerating investment requirements.

Design and maintain executive dashboards to report on the status of financial, operational, and administrative information on all DOM and DOM-related lines of business and accounts.Evolve reporting to become more efficient and automated.

Oversee the design, deployment, and reporting of the DOM's incentive and institutional compliance programs, including: The DOM's clinical productivity incentive and variable compensation programs (including ongoing monitoring of DOM-level results, budget implications, and recommendations about the program from fiscal year to fiscal year).

The DOM's participation in any BWPO, BWH, or MGB quality incentive programs.

The DOM's compliance with institutional flu vaccination and other mandatory initiatives, working directly with hospital Senior Vice Presidents, Human Resources, and DOM Division Administrators.

The DOM's compliance with mandatory annual education requirements, including communication, reporting to leadership, and representation on institutional committees.

Facilitate and manage the requests made of the DOM by various stakeholders for information, accommodation, or support.

Lead other analytical assignments and ad hoc reporting, as required.

Project Management and Business Planning

In collaboration with BWPO, BWH, and/or DOM business partners, manage high-profile projects within the DOM's purview.

In conjunction with the Vice President and DOM senior administrators, lead the management and resolution of circumstantial issues that arise within the clinical, educational, research, or administrative arms of the DOM.Toward this goal, engage a broad array of resources and individuals as needed.

Oversee the development of business plans for central and divisional initiatives inclusive of net new programs as well as improvement and refinement of existing ones.

Facilitate the formulation of multi-year DOM plans with members of DOM and BWH leadership to support growth and service mix enhancements across the clinical, research, and educational missions.

In collaboration with BWH and MGB partners, develop new business opportunities between outside providers and the DOM by organizing and driving complex, multi-disciplinary, and multi-institutional initiatives designed to achieve strategic and operational objectives of the DOM.Provide strategic and operational guidance, assist with articulating the value proposition, engage internal partners and external entities, and implement systems to track efforts and results.

In collaboration with the Division Chief and Administrator, lead and/or support the preparation of analyses, presentations, proposals, and strategic approaches for external affiliation relationships.Successfully execute initial relationships and agreements, coordinate operational transitions and hand-offs to appropriate clinical and administrative leaders, and monitor ongoing relationship management.

Maintain and grow working relationships across service lines with our existing partners, serving as the DOM "voice at the table" for off-site locations where there is existing medicine or institutional presence. Support the DOM relationships and affiliations with external hospitals, health care systems, and physicians' organizations.

Provide consulting services to the DOM divisions on operational and financial matters.

Strategy and Transformation

In support of integrating the DOMs at BWH and MGH, and working closely with the BWH and MGH DOM Chairs, Vice Presidents, and other relevant stakeholders, guide and structure the definition of vision, guiding principles, assessment process, success metrics, and recommendations for the DOMs' integration.

Serve as BWH DOM leader to facilitate and support the gathering of data, analysis, evaluation, and recommendations related to significant departmental transformation, including BWH/MGH DOM integration.

Participate in discussions with internal and external stakeholders regarding significant departmental transformation efforts, including BWH/MGH DOM integration.

Integrate existing BWH DOM strategic planning efforts with the MGB integration and transformation work to ensure approach is cohesive, coordinated, and thoughtfully resourced.

Provide strategic leadership and counsel for the DOM: lead the capture, analysis, interpretation, and utilization of financial, operational, research, and educational data used in decision-making that meets the needs of the DOM.

Proactively assess and make recommendations for opportunistic development or risk hedging in any of the DOM's functional areas:clinical, research, or educational.

Lead BWH DOM change management efforts, including clearly outlining changes, planning communications, facilitating transformation steps, instituting training, and validating change success, specifically related to departmental integration.

Supervisory

Design, hire, train, and directly supervise a team of facile project managers who can lead or partner on projects for both central and divisional efforts.

Oversee the development and maintenance of the career ladder for the DOM Central project coordinator / project analyst / project manager trajectory through job description review, competency guidelines, interview parameters, and performance and competency assessment tools.

Provide indirect management to the DOM Project Analysts - including, but not limited to, providing skills training, collaborating with direct managers to provide performance assessment and feedback, assessing portfolios, and facilitating cross-coverage.

Actively consider opportunities to grow the abilities, skills, and support of departmental employees (staff and faculty alike) through professional development, enhanced communication vehicles, employee-focused initiatives, and otherwise.

Other

Represent the DOM on institutional committees and in discussions regarding annual education and training requirements.

Lead special projects which are central to improving analytical tools, internal processes, and the overall management decision process.

Keep current regarding trends and developments in the health care field, particularly when they pertain to strategic planning, analytic and decision support tools, financial trends, evolving technologies and programs.

Qualifications

QUALIFICATIONS:

Bachelor's degree required; Master's degree in related field strongly preferred.

Minimum of 8 years relevant experience in healthcare or business environment with extensive project management, strategic planning, and/or business development duties.

Progressive experience in business/strategic planning and/or financial management/analysis required.

Ability to prepare, interpret and analyze financial statements is required.

Prior experience working on a team is required.

Advanced proficiency in Word, Excel, PowerPoint, Outlook, and financial systems is required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Analytical Skill

To create business trends and process analyses, profit and loss statements, operational reviews, and identification of system weaknesses.Demonstrated experience in operations, project management, strategy development, business and financial planning, budgeting, and financial reporting.

Organizational Skill

To manage many competing timetables and responsibilities.The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential.The responsibilities of this position require detailed, concentrated effort and constant re-establishment of priorities as well as complex and sensitive decision-making.

Project Management Skill

To manage on-time administration of multiple, competing priorities, in a matrixed environment.Includes strategy development, action planning, and execution and development of monitoring tools.

Theoretical Skill

To conceptualize systems approaches to problem solving and interrelationships of clinical, teaching, and research activities.

Communication Skill

To effectively relate to a large and diverse constituency of individuals - including senior DOM leaders, hospital administrative staff, faculty at all levels, trainees and staff, representatives of other BWH offices, potential donors, representatives, and vendors.Must included superior skills in financial, written, and oral formats.

Interpersonal Skill

To facilitate obtainment of cooperation and support from a broad range of people.Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving.

Negotiation and Contracting Skill

To come to settlement in situations that are complex, sensitive, and often multi-institutional.

To ensure the rights and responsibilities of the BWPO, the DOM, and the DOM divisions are fairly and accurately represented.

Other Abilitie

Ability to work independently as well as collaboratively at all levels of a complex organization.

Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems.

Ability to maintain the highest standards of performance, quality, credibility, and integrity.

Ability to maintain extraordinarily professional discretion in the handling of highly confidential and/or political information and data.

WORKING CONDITIONS:

Works in both office and remote settings.Attends meetings in and out of the hospital.Is available for early and late meetings and flexible to meet frequent deadlines.Some off-hours work may be required.

SUPERVISORY RESPONSIBILITY:

At a minimum, two direct reports - one analyst and one manager.

FISCAL RESPONSIBILITY:

Direct P&L ownership of selected cost centers

Oversight of strategic plan financials

Potential for support for selected Vice Chair financial management

OTHER DUTIES AND RESPONSIBILITIES

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/MGB.

Follows safe practices required for the position.

Complies with appropriate BWH and MGB policies and procedures.

Fulfills any training required by BWH and/or MGB, as appropriate.

Brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

EEO Statement

BWH is an Affirmative Action Employer.

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