Luxury Services Associate_

Atlanta

**Additional Information** Work From Home Position (Remote), Pay: $19.00/hour, Must Live Within 50 Miles of Miami, FL

**Job Number** 24112886

**Job Category** Reservations

**Location** CEC Miami, 8400 NW 36 Street Suite 150, Miami, Florida, United States

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Non-Management

**POSITION SUMMARY**

In the Marriott Customer Engagement Centers, you can begin a journey of possibilities, belong to something bigger than yourself, be authentic, and be motivated, and encouraged to grow every day. At Marriott be you!

*** WORK FROM HOME (WFH) OPPORTUNITIES***

Must live within 50 miles of the Marriott Customer Engagement Center – Miami location: 8400 NW 36 Street Doral, Florida 33166

Start Dates: Mid August 2024

Training Class Schedule: Mid August 2024

Anticipated Shift After Completion of Training: Evening shifts start times will vary, working one weekend day per week (WFH) OR (At Center) - Varying days off based on Scheduling

Compensation includes paid training, hourly base rate paid weekly, and eligibility for incentives. We offer a competitive benefit package including medical, dental, vision, Retirement Savings Plan with company match, employee stock purchase program, TRAVEL DISCOUNTS and more.

•Associates who work remotely are expected to maintain a work environment that is conducive to performing their assigned work. It should be safe and secure, ergonomically appropriate for the individual, and free of interruptions.

•Applicant is responsible for internet connection & working directly with an Internet Service Provider (ISP) for set up & support. Must meet the minimum requirements of 3 Mbps download speed and 1 Mbps upload speed must be set up and maintained. (Mbps = Megabits per second). Must have a physical cable plug-in (ethernet) connection.

Be inspired to discover the best version of yourself as you connect with people through the power of travel.

Provide enhanced hospitality expertise to customers from around the world and be a part of their travel journey through complex reservations services and support of elite loyalty and customer care requests using a variety of channels including voice, email, and chat. Handle incoming contacts for a variety of resort and luxury Marriott brands including Atlantis, Gaylord Hotels Brand, Ritz Carlton, St. Regis and other resort and luxury properties. Assist customers with their complex booking needs for reservations, ancillary services, and packages. Utilize proactive selling techniques and handle multifaceted requests through knowledge and service requirements for these brands and properties. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support the overall vision to be the world’s favorite travel company. Responsibilities also include servicing reservations and accounts for our most loyal customers. Respond to elite members via phone, email, or chat handling more complex account requests, and escalated guest stay issues and concerns. Identify guest reservation needs, follow sales techniques to maximize revenue, and ensure compliance with policies and procedures for special booking rules and requests, loyalty and case management. Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties and related company contacts. Thorough understanding of loyalty benefits and services, Case Management and other company procedures as necessary for this position.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.