Claims Director

Glendale, CA, United States

Introduction :

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

How you'll make an impact :

This position is a 100% outsourced claims and claims data management position available for a single client. Both the client and the brokerage team are 100% remote.

Claims Expertise

Experience in handling litigated files, arbitration, and mediations.

Contribute as Subject Matter Expert to effectively present and discuss facts of loss and present opinions on value and strategy in roundtable discussions with peers, TPA, and client.

Ability to implement aggressive claims handling strategies.

Experience with waiver related claims is a positive.

Own relationship with TPAs to ensure the claims philosophy of the client is being upheld and the most favorable outcome for the client is pursued.

Proactively monitors claim trends and shares results for discussion and business strategy / budgeting.

Facilitates regular meeting with client and TPA to ensure client is up to date on all upcoming claims proceedings.

Implement strategies and practices to enhance existing programs and remain current with the latest applicable industry safety trends

Develops and maintains scheduled reporting with client based on needs / roles.

Assist client with management reporting related to claims data for quarterly and monthly reviews. Develop reports, including claims analytics, that concisely share information and amend as needed based on analysis and feedback from client.

Ability to manage GL and Excess GL carrier claims relationships

Analysis Skills

Project Management experience with setting up RMIS system expectation to take on leading role in supporting the planning and implementation. With implementation, expectation is to be a super user of the RMIS system (Riskonnect).

Ability to review data and create Excel, PowerPoint or Word related documents. Client will require proficiency in Excel, preferably advanced skills, including experience with manipulation, evaluation, and analysis of data outlier reports.

Ability to develop presentations, including key performance indicators (KPIs), best practice metrics, and dashboards.

Experience in claim control rationalization and flowcharting claims workflows and procedures. Also, analyze current workflows and suggest changes to optimize the entire claim process.

Ability to analyze and divide claims data as requested.

Ability to communicate loss trends and key factors to minimize future losses.

Communication/Professional Skills

Active high-performing individual.

Someone who shows-up for the team and the client on a daily basis.

Acts as an advocate for the client and the team.

Professionalism demonstrated at all times

Able to establish trust and credibility with client and peers

Strong business acumen, organizational savvy, and critical thinking skills.

Excellent written and verbal communication skills and ability to present data

Experience with Salesforce (administration)

About you :

Required:

Bachelor's degree or commensurate experience;

5 years' related experience in claims.

Strong knowledge of claim and coverage issues.

Excellent written and verbal communication skills.

Strong knowledge and working ability to use all claims and business related software.

Behaviors:

Understanding of the lines of coverage within area of responsibility.

Strong organization skills and ability to maintain diverse and large workload while meeting deadlines.

Leadership Skills

Ability to work independently

Proficient in using claims management software and tools

At least 5-7 years of claims / risk management experience

#LI-KB1

Compensation and benefits :

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.