Cyber Claims Advocacy Professional

Boston, MA, United States

Marsh's Cyber Claims practice has a Cyber Claims Advocate open on our growing team.

What can you expect?

The Claims Specialist will “own” the claim (process, oversees, administer and monitor) and be responsibility for the progress of the claim, especially if it involves obtaining a response from the carrier.

Will receive new events/claims from clients and/or colleagues, reviews, processes, collects information and facilitates notification to all appropriate insurers, as needed.

Will assist client with various incident management tasks, including guiding clients on incident response vendors and carrier panel requirements and approvals.

Proactively ensures the entire process is moving forward, keeping track of deadlines and open items, keeping the client and carriers up to date, tracking invoices and payment, and facilitating all communications.

Collect and analyzes claims processing information to verify a variety of metrics.

Process and audit claims data to ensure claim management processes adhere to established standards.

Assist with resolution of coverage and legal issues and work closely with the Cyber Claim Advocate.

What is in it for you?

An opportunity for long term and upward growth potential in a growing, highly visible practice.

You will have the chance to manage your own claims once trained with being able to work autonomously and will have direct contact with clients, attorneys and insurer representatives.

Opportunity to learn Cyber coverage claims and Cyber incident management from leaders in the industry.

Exceptional benefits, great time off and additional perks that come with working at Marsh.

We will count on you to:

Provides guidance and reviews (complex) escalated events/claims in order to determine coverage and what policies will be impacted by a claim and provides resolution where possible, otherwise refers claim to Claims Advocate.

Reviews incoming documentation and new claims notifications of a complex nature or for large and/or complex clients, informs all relevant parties of any potential problems or contentious claims, and refers to Claims Advocates as needed.

Maintains regular contact with a portfolio of complex and/or large clients to build trust, internal expertise and ensure departmental accountability.

Liaises with clients, and third parties as necessary such as attorneys and technology forensic firms, for claim/events-related issues or client service concerns to resolve complex issues with insurers on claims notifications, updates, information requests, the hiring of professionals, queries, acknowledgements or other issues, payment issues, keeping all relevant parties informed, as appropriate, of any potential problems, contentious claims or general claims trends.

Participates in internal and external audits as appropriate, where applicable, provides feedback & recommendations for improvements to help the department improve its operations, particularly in geographies with a variety of large and complex clients.

Provides guidance in resolving issues with non-paying insurers for outstanding settlements to retain relationships and expected outcomes for those filing for claims.

What you need to have:

8+ Industry experience; Cyber, Media, Tech or Misc. E&O

5+ years Claims experience necessary

Bachelor’s degree preferred

P&C license, or ability to obtain

What makes you stand out:

Self-starter, resourcefulness with the ability to work independently.

Ability to work in a fast paced environment and ability to prioritize work.

Interest in Cyber liability and Cyber incident management and growing your career in this industry.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting [email protected]

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $91,800 to $195,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.