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Frontline Source Group
Dallas, TX, United States
IT Support Specialist Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Developme
Job Source: Frontline Source GroupFrontline Source Group
dallas, tx
IT Support Specialist Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Developme
Job Source: Frontline Source GroupLHH
dallas, tx
LHH is working with a client in Dallas, TX that is seeking a IT Support Specialist for a long term contract. The role is on site 5 days a week close to Uptown in Dallas. As the IT Support Specialist you will be responsible for: Responsible for providing a high level of support for 100+ end users in multiple locations Provide hardware/software supp
Job Source: LHHAcquire BPO Pty Ltd
Irving, TX, United States
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! L1 ICT support role, assisting US production and corporate staff for Dallas site. PD attached. Join the A-
Job Source: Acquire BPO Pty LtdGenesis10
Plano, TX, United States
Genesis10 is currently seeking a Network/Operations - Help Desk Support - Inter. Consultant with our client in the financial industry located in Plano, TX. This is a 6 + month contract position. Responsibilities: Provide technical support to users in an efficient and accurate manner Solve basic technical problems while providing support for all
Job Source: Genesis10California Bioenergy LLC
Dallas
Job Description Job Description We are seeking a skilled and experienced IT Specialist to join our team and play a crucial role in managing our IT infrastructure, ensuring security, and providing user support. Location: Dallas, Tx. Responsibilities: Design, implement, and manage the organization's IT infrastructure to ensure efficiency, relia
Job Source: California Bioenergy LLCNokia
Dallas, TX, United States
** Database Support Specialist** **** New **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on peoples lives and will help us build the capabilities needed for a more produc
Job Source: NokiaSOUTHWEST TRANSPLANT ALLIANCE
Dallas, TX, United States
Desktop Support Technician III — Southwest Transplant Alliance Register to Be a Donor Volunteer With Us F T L I Who We Are Who We Serve About Donation Foundation STARTER Partners Careers Desktop Support Technician III OVERVIEW STA’s Service Desk team provides both remote and field support. The Desktop
Job Source: SOUTHWEST TRANSPLANT ALLIANCEDallas, TX, United States
Job Description Job Description Salary:
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
Position Summary
The Onsite Desktop Support Specialist is responsible for delivering on-site technical support to clients. Their key focus is to optimize workstation performance, address hardware and software issues, and ensure client satisfaction. By building strong client relationships, proactively resolving technical challenges, and staying updated on industry best practices, this role contributes significantly to Bridgehead IT’s mission of delivering exceptional high-quality service.
Key Responsibilities
Provide on-site technical support to clients, addressing workstation hardware, software, and peripheral device issues.
Diagnose and resolve technical issues efficiently and effectively, ensuring minimal disruption to client operations.
Support a wide range of hardware and internal/external software.
Responsible for time management and effectively documenting daily activity in a ticketing system.
Collaborate with third-party vendors and service providers to ensure the timely delivery of hardware, software, and support services to meet client needs.
Follow established and documented policies and standard operating procedures.
Interact with customers in support of both routine and reactionary service-based issues.
Participate actively in self-development and educational activities to stay current with new/existing technologies.
Collaborate with management to optimize service delivery processes, identify opportunities for automation, and enhance overall client satisfaction.
Respond to emergency situations, such as system outages and security incidents, with a sense of urgency and precision.
Develop and document technical processes and procedures as needed.
Maintain quality service by following organization standards.
Perform other related duties as assigned.
Skills and Qualifications
Associate or bachelor’s degree in computer science or a related field, or equivalent relevant experience is preferred.
3 to 5+ years of experience in IT customer support and computer systems administration.
In-depth knowledge of workstation hardware, software, and operating systems.
Relevant technical certifications are preferred.
Possess a customer-centric focus, with a keen understanding of client needs and a commitment to delivering high-quality service.
Working knowledge of cloud-based technologies (e.g., Office 365, VMware, Hyper-V, Azure, AWS) is a plus.
Proficiency in various Windows-based operating systems and familiarity with Linux or macOS.
Strong skills in providing end-user support, addressing user inquiries, and resolving issues promptly to ensure customer satisfaction.
Ability to work after hours to meet customer requirements and participate in on call duties when scheduled.
Exceptional troubleshooting and problem-solving skills.
Excellent written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical clientele.
Strong interpersonal skills to collaborate effectively with team members, clients, and management at various organizational levels.
Ability to work in a fast-paced environment while maintaining quality customer service.
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
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IT Operations Specialist jobs in Dallas, TX, United States
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