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Follett Learning
Philadelphia, PA, United States
Position: The Implementation Specialist will be support the Master Library products that are part of the Follett School Solutions product portfolio. This role provides project management, software implementation services and serves as primary liaison between internal departments and the customer during implementation. The implementation specialist
Job Source: Follett LearningLeading Edge Administrators
, PA, United States
Job Type Full-time Description Job Summary: The Implementation Specialist is responsible for onboarding, offboarding, software configuration, training, and troubleshooting for new clients. This role will perform pre, during, and post-implementation support, training, and development of knowledge transfer materials for customers as well as drive
Job Source: Leading Edge AdministratorsFollett School Solutions
Philadelphia, PA, United States
Position: The Implementation Specialist will be support the Destiny products that are part of the Follett School Solutions product portfolio . This role provides project management, software implementation services and serves as primary liaison between internal departments and the customer during implementation. The implementation specialist main
Job Source: Follett School SolutionsFollett Learning
Philadelphia, PA, United States
Our Story: Since 1873, educators have trusted Follett as a partner in the mission to build confident, independent, and well-rounded students. For administrators, Follett-powered technology can help you track investments, maximize resources, and tap into student data. For librarians, Follett can help you build a diverse collection of print and digi
Job Source: Follett LearningFrontline Education.
Wayne, PA, United States
Location Requirements: This role is Hybrid to one of our offices: Austin, Wayne, Naperville. Your role on the team: This individual will engage Frontline internal and external clients to ensure efficient implementation of Data & Analytics Products. As a Sr. Implementation Specialist you will work with client financial data and partner with variou
Job Source: Frontline Education.PAR Excellence
Philadelphia, PA, United States
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Implementation Specialist- Philadelphia Full Time Philadelphia, PA, Philadelphia, PA, US 7 days ago Requisition ID: 1009 Salary Range: $55,000.00 To 70,000.00 Annually Implementation S
Job Source: PAR ExcellenceFrontline Education
Wayne, PA, United States
Location Requirements: This role is Hybrid to one of our offices: Austin, Wayne, Naperville. Your role on the team: This individual will engage Frontline internal and external clients to ensure efficient implementation of Data & Analytics Products. As a Sr. Implementation Specialist you will work with client financial data and partner with variou
Job Source: Frontline EducationAccenture
Philadelphia, PA, United States
We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the ind
Job Source: AccenturePhiladelphia, PA, United States
Position:
The Implementation Specialist will be support the Master Library products that are part of the Follett School Solutions product portfolio . This role provides project management, software implementation services and serves as primary liaison between internal departments and the customer during implementation. The implementation specialist maintains customer relationships and is the technical contact for the customer during the implementation. He or she ensures that the solution is successfully implemented, and the project is completed on schedule and within budget. This role requires 1-2 years of experience in SaaS or software implementation.
Responsibilities:
Analyzes customer's requirements and application objectives. Works with the customer and/or project manager to gather discovery information; participates in project kickoff, implementation planning and manages to an agreed-upon project timeline
Follows a project plan to ensure all aspects of the solution are properly set up, configured for proper use aligned to the customer's expectations
Ensures solution is configured and implemented as planned, deadlines are met and mitigates whenever plan objectives are at risk
Trains customer on basic technical features and settings of solution
Provides periodic updates to customer and tracks all activities and project tasks and records time spent
Conducts project close-out activities and successful hand-off to other teams within Customer Experience (Success and Technical Support).
Documents all activities associated with the project and updates tasks assigned as applicable
Records all time spent on billable and non-billable activities
Reports progress regularly to all internal and external project stakeholders
Provides regular status reports to manager
Provide pre-sales support as needed to help in adequately scoping a project
Serves as post-sales technical support as needed during project.
Attends training to enhance product knowledge and soft skills to effectively implement and manage SaaS implementations
Attends team meetings, company meetings and other internal events
Qualifications:
3-5 years of relevant experience
Bachelor's degree or equivalent
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Email Alert for Implementation Specialist (MasterLibrary) jobs in Philadelphia, PA, United States
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