Regional Vice President

Denver, CO, United States

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 22,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

The Regional Vice President (RVP) is an experienced leader with a track record of results accountability. In this role, the RVP is critical in delivering on Havenpark's operations strategy and acts as a liaison between the Home Office and Community Operations teams. The RVP oversees the execution of operational plans and OKRs across the designated region and is the direct supervisor of the on-site Community Manager and Sales and Leasing personnel for their region. This individual is responsible for supervising, training, and providing continued support for all direct reports. In addition, the RVP also acts as the main reporting source for all performance metrics and work outputs for each community in the region. Ultimately, this individual is responsible for the growth and success of each community in their portfolio.

Responsibilities

Set and Execute on Havenpark's Strategic Priorities (~40% of time)

Responsible for strategic planning with community teams to meet or exceed expectations

Understand, analyze, and review available reports with team members to drive progress

Analyze trends, identify areas of opportunity, and develop detailed plans for improvement

Responsible for implementing the operating processes and overall vision of Havenpark into each community, especially with newly acquired communities

Know and understand pipeline metrics and how to consistently drive positive sales and leasing results

Maintain positive NOI on community P&Ls month over month

Complete periodic site visits and complete necessary reporting for community feedback and home office review

Create monthly portfolio reviews and present them to the home office and executive team members

Set and review annual community budgets with emphasis on year-over-year growth

Create and manage capital budgets ensuring projects are completed to scope, on time, and within budget

Responsible for executing a 100-day plan for all new acquisitions

Oversee the operations of the community, including ensuring that curb appeal, vendor management, rehabs, and general projects are being done timely, within budget and Havenpark guidelines

Oversee Sales & Leasing activities to ensure that all goals are being met

Remain aware of all aspects relating to inventory in the region

Provide support for home infill efforts

Perform monthly/bi-monthly utility billing analysis

Oversee all property accounting to ensure managers are implementing best practices

Lead, Manage, and Develop Teams while Collaborating Effectively with Home Office (~30% of time)

Provide continuous support to community teams ensuring team members have clear expectations and the tools to succeed

Conduct regular staff meetings and 1:1s with direct reports and provide regular guidance and direction while providing feedback and encouragement

Collaborate with various departments and key stakeholders to collect feedback and align on priorities, direction, and expectations

Act as a liaison between home office and the community teams, providing insight and up-to-date information to each group

Effectively evaluate team members and manage staffing changes as necessary

Perform weekly status calls with the Community Manager and Sales/Leasing personnel

Establish a Customer-centric Culture Amongst Employees and Residents (~20% of time)

Drive a customer-centric culture through resident-focused initiatives

Advocate for and represent the needs of residents and drive strategies and plans to ensure the timely resolution of concerns that arise

Promote and sponsor employee programs and initiatives

Ensure community curb appeal consistently meets Havenpark standards

Actively Demonstrate and Reinforce Havenpark's Values, Work Processes, and Policies (~10% of time)

Must exhibit traits consistent with company values and lead team members to do the same

Ensure that all work processes are followed, and that work is done in compliance with Fair Housing laws, rules, regulations, and policies

Qualifications

Minimum of 5 years of supervisory experience

Minimum of 2 years of Regional Manager/District Manager experience in property management, preferably in manufactured housing communities or apartment asset classes or equivalent transferrable leadership experience

Excellent written and oral communication skills

Track record of delivering both individual and team results

Experience in Manufactured Home Communities preferred but not mandatory

An exceptional track record of driving revenue growth and controlling expenses

Proven success as a team leader and working across multiple functions

Experience in budget creation and P&L management preferred but not mandatory

Ability to solve problems and innovate when needed

Ability to learn and apply new information quickly and consistently

Recover quickly from setbacks

Ability to coach, counsel, motivate, develop, and inspire others

We offer our employees a golden work experience including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all infinite opportunities to learn, develop and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.

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