PC Support Technician

Seattle, WA, United States

TITLE: PC Support Technician

SALARY & FLSA: $29.43 -$36.79 per hour; FLSA non-exempt

OPENING DATE: 06/13/24

CLOSING DATE: 06/23/24

JOB TYPE: Regular, Full-time

UNION: Non-Represented

OPENINGS: 1

LOCATION: Onsite only for the first 180 days, then Hybrid with 1-2 days at home and 3-4 days in office

DEPARTMENT: Information Technology

HOW DO YOU ZOO?

More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo.

WHO YOU ARE

As our new PC Support Technician we know you will be successful in this role because you are:

A Pro at Getting the Root of a Problem: Speaking with co-workers from all departments to help recognize, research, isolate, and resolve Level 2 tier problems is something that excites you. Using your five or more years of experience, you are confident in your ability to answer questions, evaluate needs, and can prioritize requests made over the phone, email, and in-person regarding user experience problems with hardware, software, networking, and other related technologies.

Enjoy Tracking Success: Preparing standard statistical reports, such as help desk incident reports, is a task you are ready to own. Analyzing and evaluating incident reports and making recommendations to reduce help line incidents is something you are ready to take on.

Happy to Share Your Expertise: You enjoy working with others and sharing your knowledge. You are ready to share your knowledge with others through training users on software and hardware on-site, in classroom settings, or by recommending outside contractors to provide trainings as necessary. You are excited to share your knowledge with the zoo and visit teams around our 92-acre facility to provide onsite support and/or training. Using strong communication skills, you can write or revise training manuals and procedures.

A Creator: You do not shy away from calling software and hardware vendors to request services on defective products. As an expert in your field, you can consult with programmers to explain software errors or to recommend changes to products. Installing personal software, PCs, peripheral equipment, and maintaining inventory, and system updates are examples of tasks you enjoy completing to ensure all technology is working properly. You can create items that will be deployed by your fellow IT teammates.

YOUR PRIMARY RESPONSIBILITIES Assist in the installation, maintenance, and general support of systems.

Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Help perform system backups and recovery and install new software.

Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, escalating more complex problems to supervisor or technical staff.

Write software and hardware evaluation and recommendation for management review.

Install PCs, software, peripheral equipment, maintaining inventory, and system updates.

Develop training material and visual displays.

PREFERRED QUALIFICATIONS Ability to speak a language in addition to English.

QUALIFICATIONS Five (5) or more years related experience and/or training, high school diploma or GED, vocational school certificate, and/or equivalent combination of education and experience

Thorough knowledge of the Windows Operating System and a strong understanding of Microsoft Office platforms.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Washington State to perform this role.

Applicants must be at least 18 years old.

BENEFITS

The Woodland Park Zoo offers a comprehensive benefits package for full time staff including: Medical, dental, and vision HMO and PPO plans for you and eligible dependents

11 paid holidays and 2 personal holidays

Accrue 12 vacation days and another 12 days of sick your first year

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Tuition reimbursement

Free zoo membership that includes zoo admission and discounts after 90 days

4 complimentary tickets per year plus other discounts and perks

Free staff parking

403(b) Retirement Plan

PHYSICAL DEMANDS This position may be required to lift and/or move up to 50 pounds.

This position may be required to move about the 92 acre facility to provide onsite support for various Zoo teams.

Reasonable accommodations may be made to perform essential functions.

SELECTION PROCESS

Application: Please include a resume and cover letter with your application through our Zoo Careers site at zoo.org/jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies.

This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at [email protected].

Screening: We will review applications and select some candidates for screening calls. Final candidates will be invited for virtual or in-person interviews.

Offer: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check.