Director of ECommerce
Colorado Springs, CO, United States
Location: Colorado Springs, CO
Salary: $100k - $120k + bonus
Schedule: Fully onsite, then Hybrid
Type: Full-Time, Direct Hire
Industry: Non-Profit
OBJECTIVE:
The Director of e-Commerce plans, coordinates, and supervises all activities related to the design, development, implementation, and department performance of the e-Commerce business. This position works with brand marketing, outside vendors, product development, and drives inventory management to create plans, strategies, and tactics that will drive online revenue, conversion, and customer satisfaction. In addition, this role is responsible for managing and expanding the revenue and customer base of the Company's move management program to include responsibility for all aspects and functions of the business.
KEY RESPONSIBILITY AREAS:
Provides leadership, training, and support to e-Commerce management and staff in all areas of e-Commerce operations including, but not limited to, recognizing, troubleshooting, and correcting photography, listing, warehousing, shipping, and process problems. Performs root cause analysis on related issues and implements solutions.
Directs e-Commerce operations with an eye on continuously improving the entire system from product identification at retail centers, to the logistics of product movement, through listing and sales.
Implements strategy for high value products to feed e-Commerce operations.
Emphasis on marketing, developing sustainable partnerships, and acquiring business from multiple sources for TFNG that reach beyond the senior community.
Meet and exceed service revenue and control expenses for TFNG; expand service in the Pikes Peak region and plan for expansion into Denver Area.
Collaborates with Marketing department, Chief Operating Officer, and Retail leadership to create brand awareness and expanded customer reach.
Assists in the development of the overall e-Commerce marketing plans - help define tactics and programs for establishing and expanding an e-Commerce brand across multiple marketplaces and sites.
Manages the front-end website experience, category strategy, landing pages, product assortment, pricing, and overall merchandising mix.
Tracks and evaluates site user behavior; implements changes to improve user experience and sales conversion.
Reviews and analyzes existing sales platform and other system effectiveness and efficiency; develops plans for improving and leveraging these systems.
Research new market trends and e-Commerce best practices and recommend strategy adjustments.
Uses proactive leadership; establishes KPIs, dashboards and SOPs to identify issues and opportunities in real time.
Prioritizes team building, communication and engagement while applying lessons learned from feedback and focus groups.
Regularly reports to senior management team on performance versus goals.
Manages the implementation of safety policies and procedures in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations.
Complies with all CARF requirements.
Must maintain confidentiality of sensitive information.
Performs any other related duties as required or assigned.
QUALIFICATIONS:
Bachelor's Degree in Business Administration or a similar concentration preferred.
Minimum of 10 years proven and progressive management experience in retail and thrift. Minimum of 5 years leading an e-Commerce operation.
Advanced experience working with computer systems such as Microsoft Office preferred.
Must possess excellent written and verbal communication skills and b
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