Customer Service Representative
Chicago, IL, United States
** Customer Service Representative**
**Job Category****:** Transportation & Logistics **Requisition Number****:** LOGIS01694 Showing 1 location **Job Details**
**Description**
**Detailed Job Description:**
* Answer and support all inquiries from internal Carrier Sales Managers and Dispatchers.
* Coordinate and confirm scheduled appointments with internal team, carriers, suppliers and clients.
* Enter and verify shipment tenders.
* Monitor and follow-up on on-time pickup and delivery.
* Prepare and provide daily tracing reports as required.
* Communicating orders, movement instructions, load movements, and other information to dispatchers, carriers and customers.
* Recording, maintaining and providing shipment arrival & departure information.
* Timely status information updates; documenting service performance and equipment tracking.
* Any other task requested related to scanning, documentation support, fax, and photocopies as a general support to the well-being of the operation.
**Skills & Requirements:**
* High school diploma, DEC, or equivalent with 1-3 years of experience in a similar type of position, ideally in a logistics work environment.
* Intermediate to advance with IT systems and Microsoft Suit.
* Advanced data entry skills.
* Good Analytical and fast decision making abilities.
* Dynamic, good communication and customer service oriented.
* Good and fast execution and able to multitask.
* Good learning and organization abilities.
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