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Inside Sales

Irvine, CA, United States

Position Summary:

Duties include but not limited to: Provide customer service, order processing, sales support, and inventory control for numerous customers; purchase from numerous domestic and International vendors; price negotiation with domestic vendors; expediting.

Essential Functions:

Process orders and manage inventory for assigned customers – daily duties include but not limited to:

• data entry of sales orders

• procure parts based on customer requirements

• PO receipts

• Generate shipment paperwork (pick list, packing slip)

Source inventory components / as needed

Negotiate pricing with vendors based on contact pricing / as needed

Correspond with domestic and International vendors re: PO’s – expediting, pricing and delivery / daily

Coordinate shipping arrangements w/customers, vendors and freight forwarders to meet delivery requirements / daily or as needed

Communicate with customers on order status or related concerns / daily or as needed

Utilize EDI functions / as needed

Prepare domestic or International shipping documents / as needed

Process invoices for customer shipments / daily or as needed

Process file maintenance on customers and parts / as needed

Prepare quotations / as needed

Investigate and resolve inventory discrepancies for assigned customers / monthly or as needed

Assist Accounting Department in resolving various problems with customers’ accounts / as needed

Assist in answering Company phone calls / daily

Ship parts via FEDEX, UPS or other method / as needed

Interact with customers, vendors, co-workers, management, and others / daily

Supplemental Functions:

Process returns / as needed

Visit customers and local vendors with Sales Manager / as needed

Assist in training for new employees / as needed

Assist in physical inventory / 2 times per year

Assist in pulling files for mid-year and year-end audits / 2 times per year

Write/revise ISO procedures and work instructions / as needed

Assist in processing of damage claims from customers and resolve with vendors / as needed

Other duties or special projects as assigned by Management / as needed

General Qualifications: (Note: Some positions may be bi-lingual English/Spanish)

High School Diploma or GED

Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts

Minimum five years experience in any of the following: Purchasing, Customer Service, Inside Sales, Inventory Control

Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system

Ability to type a minimum of 45 WPM

Physical ability to lift packages of up to 30 lbs.

Sales Coordinator II – Page 2

Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position.

Organized

Attention to detail / accuracy

Ability to multi-task

Self motivated

Ability to manage time with little or no supervision

Ability to prioritize and meet work deadlines

Good customer service and follow-up skills

Possess a teamwork spirit

Ability to independently research, analyze, and resolve problems

Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group)

Ability to get along well with others

Maintain an Excellent work ethic (includes attendance, dependability)

Physical Qualifications:

While performing the duties of this job, the employee is required to do detailed work using arms, hands and fingers to manipulate the required office equipment (desktop or laptop computer, and other office machines or equipment)

The employee intermittently is required to sit, stand, walk, stoop, bend and reach throughout the day

Good eye-hand coordination and manual dexterity is needed

Specific vision abilities include close and far vision, peripheral vision, depth perception, and ability to adjust focus

Specific hearing abilities include the ability to hear participants in daily telephone and/or conference calls, as well as daily interaction with co-workers

Specific speaking abilities include the ability to respond in daily telephone and/or conference calls, as well as daily interaction with co-workers

Ability to spend 80% of time sitting, speaking, listening

Ability to spend 30% of time standing, walking, bending, crouching, kneeling, feeling, fingering, grasping

Ability to spend 10% of time reaching with hands and arms, climbing, lifting, pushing

Ability to spend 85% of time looking at computer or CRT

Ability to lift 30 lbs

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