Senior Client Service Associate

Houston, TX, United States

Position Title: Senior Client Service Associate

Reports To:Wealth Advisor Team Lead

FLSA Status: Exempt

Department: CLTSRV

Summary

The Senior Client Service Associate (Senior CSA) demonstrates a high level of proficiency in all Client Service Associate functions, working with both new and existing client relationships, as well as internal Linscomb Wealth (LW) team members. Senior CSAs serve as an example and mentor for the entire Client Service team, offering training, guidance, and leadership on CSA practice standards and more complex client situations. Senior CSAs engage clients and LW professionals proactively, working closely with the LW Operations and Wealth Advisory teams, providing exemplary service at all times.

Client Responsibilities

Works with clients to open and service portfolio accounts per request of the Wealth Advisors

Attends meetings with clients as needed

Team Responsibilities Serves as a strong example for the CS Team, setting a high standard for proactive client and prospective client engagement

Provides mentorship, guidance, and training for CS team members, assisting the CS Manager as needed with helping further develop CS team members and team best practices

Helps champion firm and CS team policies, procedures, and best practices (Practice Standards), helping ensure an efficient service model for clients, prospective clients, and the firm

Actively engages in available custodial, firm, and third-party training and continuing education programs to maintain superior knowledge needed to address more complex client situations

Works closely with LW Wealth Advisors (WAs) to handle day-to-day client service needs of new and existing LW clients

Handles incoming client calls and emails, determining the appropriate course of action and method of response, coordinating with the client assigned WA's and other LW team members, as needed

Works with the WA and Operations teams to help facilitate new account paperwork and firm management agreements

Engages with firm custodians (i.e., Charles Schwab, Fidelity) and other client professionals (i.e., CPAs, attorneys), as needed to complete client service-related tasks

Prepares client communications/correspondence when necessary and generates various client portfolio and other reports as needed

Compiles and distributes internal management reports for CS Manager or firm management, as needed

Assists or manages complex client situations, including accounts with multiple layers or required level of engagement (i.e., trusts, business accounts, etc.) as they arise, exercising professional expertise and judgment, as needed

Makes themselves available for mentoring and training, providing assistance in client situations requiring a higher level of experience and technical expertise

Participates with CS Manager to help develop and evaluate team practice standards, ensuring the CS team is highly efficient and accurate in its work

Actively participates in CS team meetings, helping lead discussions regarding CS practice standards and client engagement

Engages with CS Manager and other LW team members on routine custodial calls and meetings, ensuring custodial service standards are at appropriate level and fully accounted for in CS team practice standards

Firm Responsibilities Understands and supports the firm's vision, mission, and strategy

Supports department goals, priorities, and timelines, working in conjunction with firm goals and long-run, strategic plan

Ensures there is a strong team culture, high degree of communication, collegiality, great service, and execution

Stays apprised of LW firm policies, CS team practice standards, financial markets, and other related developments that impact LW and its clients

Complies with all the firm's HR and Compliance policies

Degrees and Designations Bachelor's degree (B.A. or B.S.) from a four-year college or university, preferably with a degree in business, finance, or a related field

No certificates or licenses required

Experience Requirement Seven or more years of experience in the area of Client Service

Prior experience with Fidelity and/or Schwab custodial platforms

Proficient with Microsoft 365 (Word, Excel, Outlook, PowerPoint)

Experience with a CRM Database, Document Management software, or other Financial Industry software

Stable work history

Skills Required Proactive and strong work ethic

Excellent organizational skills

Ability to multi-task, prioritize and meet deadlines

Professional appearance and demeanor

Ability to work well in a team environment within the Client Service team, as well as with team members in other departments

High attention to detail and timely follow-through

Strong communication skills - verbal & written

Supervisory Responsibilities Reviews, mentors, and trains CS team members

Assists and directs CS team with regards to more complex client situations

Provides consultation and recommendation to CS Manager and internal LW teams

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)