HVAC Customer Service Rep - CSR
Mead, CO, United States
Are you ready to take your customer service skills to the next level?
DNI Heating, AC, Refrigeration & Plumbing
is seeking a friendly, detail-oriented
HVAC Customer Service Rep - CSR
to join our dynamic team
full-time
in Mead, CO!
Why us? Check it out!
Competitive wage
Employer paid Health, Dental, and Life Insurance
Optional Vision and Voluntary Life Insurance
Paid time off (PTO)
Short and long-term disability
A 6% 401(k) match
Commission programs
Referral programs
Company vehicle
DISCOVER WHO WE ARE
At DNI Heating, AC, Refrigeration & Plumbing, we provide expert HVAC services, commercial refrigeration, restaurant equipment, boilers, water heaters, and more in Longmont, Boulder, Loveland, and surrounding areas. With a focus on innovation and flexibility, we offer a dynamic work environment where growth and collaboration thrive. DNI is the place for professionals seeking cutting-edge opportunities in a fun-loving, team-oriented atmosphere! Join us and be part of a company that values your skills, fosters your growth, and celebrates your success.
DELVE DEEPER INTO THIS ROLE
This position works a full-time Monday through Friday schedule from 7:30 AM to 4:30 PM, with an occasional on-call rotation. As our HVAC Customer Service Rep - CSR, you'll answer incoming calls and emails, ensuring prompt and professional responses. You will assist our dispatcher with scheduling and routing service calls, ensuring our technicians are efficiently deployed to meet our customers' needs. Your communication skills will shine as you liaise between customers and internal staff, ensuring a smooth service experience. Your organizational skills will be crucial as you maintain accurate customer records and update information in our system. With your friendly demeanor, you'll handle billing inquiries and process payments, providing exceptional service at every step!
Here's what we need from you:
1+ years of CSR experience, preferably in the HVAC industry
Experience with Housecall Pro is a plus but not required
DON'T WAIT - APPLY TODAY!
Ready to take the next step in your career as an HVAC Customer Service Rep - CSR? Don't wait - apply today with our initial 3-minute, mobile-friendly application!