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Accenture
Columbus
We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships a
Job Source: AccentureAccenture
Columbus
We Are:Being part of Accenture Consulting means becoming an expert at making the New happen Now. To us, the New is all about the wise pivot that turns constant disruption to continuous reinvention. We are an innovation led company that works at the heart of our clients’ organizations so that no matter how complex the business challenge, we face the
Job Source: AccentureDiscover
New Albany, OH, United States
Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes yo
Job Source: DiscoverPwC
Columbus
**Specialty/Competency:** Advisory - Other **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 80% A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsof
Job Source: PwCOhioHealth
Columbus, OH, United States
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in o
Job Source: OhioHealthNationwide
Columbus, OH, United States
If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. Position is Hybrid. The annuities business has grown and has become more complex in recent years with the addition of products in new product categories. This role will be responsible for product marketing manageme
Job Source: NationwideProteam Solutions
Columbus, OH, United States
The work location is Hybrid in Columbus, OH. Canddiates MUST be local to the Columbus, OH area to be considered. Supervises staff responsible for the design, analysis, programming, maintenance, debugging and modifying of medium to complex and specialized computer information systems in a client/server and web environment facilitating the exchange
Job Source: Proteam SolutionsCVS Health
Columbus, OH, United States
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that h
Job Source: CVS HealthColumbus, OH, United States
Sigital is seeking an experienced, ServiceNow Technical Consultant with a focus assisting clients in implementing and leveraging the Customer Service Management (CSM) and Field Service Management (FSM) applications. This is a hands-on role capable of leading technical implementations to ensure customer engagements are successfully delivered. The consultant will have the ability to guide customers through understanding technical solutions to their business requirements. Experience delivering solutions with other ServiceNow applications is a plus.
Job Responsibilities:
● Be a member of the overall implementation project team.
● Drives process definition, re-engineering, improvement, and gap analysis of as- is/to-be processes.
● Identifying solutions from a people, process and technology perspective during technical and functional workshops with key client stakeholders, generating the required outputs to the level required for the subsequent stages of engagement.
● Identifying areas of business process improvement (efficiency and effectiveness) and determining solutions that detail pros, cons, risks, benefits, and costs.
● Communicate with your team and client regarding business process, requirements, and design, to ensure that proposed solutions meet client needs.
● Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.
● Support and enable clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.
● Serve as a liaison between client and technical implementation team.
● Ensure process-related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes.
● Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
● Contribute to the continuous improvements of our implementation methodology and service offerings based on client experiences.
Qualifications:
● US Citizenship
● 2+ years of technical experience as a ServiceNow technical consultant and demonstrable experience successfully delivering CSM implementations.
● Experience successfully delivering ServiceNow FSM, ITSM, SPM or Employee Center implementations (preferred).
● Proven experience configuring and developing ServiceNow functionality and Integrations, including Flows, Business Rules, Java Script, Integration Hub, REST, etc.
● Proven consulting experience leading the analysis and documentation of as-is processes and definition and deployment of to-be processes and solutions in client environments.
● ServiceNow Certified Implementation Specialist-Customer Service Management (CSM)
● ServiceNow Certified Implementation Specialist-Field Service Management (FSM)
● ServiceNow Certified Implementation Specialist-IT Service Management (ITSM)
● ServiceNow Certified Application Developer (CAD) (preferred)
● Current/Previous ServiceNow Partner work experience (preferred)
● Ability to work as part of a team and independently
● BS or BA degree in a technology or business major (preferred)
Sigital offers Remote FTE work, Healthcare benefits, 401K and a great place working with ServiceNow passionate people.
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Email Alert for Technical Consultant- Customer Service Management (CSM) and Field Service Management (FSM) jobs in Columbus, OH, United States
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