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Experis
Irving, TX, United States
Our Fortune 500 client is seeking all levels of support engineers to join their team with a focus on Skype/TEAMS support. The levels range from 1 through 5 at $35-$48/hour! As a Skype/TEAMS Support Engineer, you will be providing enterprise customer support for MS TEAMS. The ideal candidate must understand the cloud, authentication with azure, netw
Job Source: ExperisManpower Group Inc.
Irving, TX, United States
Our Fortune 500 client is seeking all levels of support engineers to join their team with a focus on Skype/TEAMS support. The levels range from 1 through 5 at $35-$48/hour! As a Skype/TEAMS Support Engineer, you will be providing enterprise customer support for MS TEAMS. The ideal candidate must understand the cloud, authentication with azure, netw
Job Source: Manpower Group Inc.Motion Recruitment Partners LLC
Irving, TX, United States
Voice Engineer Irving, Texas Hybrid Contract $60/hr - $70/hr A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice Engineer to join their team. They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ab
Job Source: Motion Recruitment Partners LLCMotion Recruitment
Irving, TX, United States
A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice Engineer to join their team. They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations. Contract Durati
Job Source: Motion RecruitmentMotion Recruitment
Irving, TX, United States
A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice/O365 Engineer to join their team. They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations. Contract D
Job Source: Motion RecruitmenteTeam
Irving, TX, United States
* Talents should posses experience in SRE (Site Realiability Engineer) working on AWS / Google Cloud for atleast 5 to 6 years * Should have experience in handling Open System Applications developed in Java Springboot / Reactive Microservices * Should have experience in coming up with CDP using Ansible * Should posses experience coming up with Branc
Job Source: eTeamCLOUDSKOPE
Dallas, TX, United States
Company Description Cloudskope has been a thought leader at the intersection of transformative technology and business innovation since our inception in 2016. Headquartered in Dallas, we provide end-to-end digital transformation services that produce undeniable value for many of the world's most successful companies. If you love solving proble
Job Source: CLOUDSKOPETEKsystems
Irving, TX, United States
3+ years of experience with Skype for Business - must have • 5+ years of experience with Microsoft Office 365 • Splunk Administration • Expert experience/knowledge of Office 365 ProPlus Applications • Understands Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite and how the ProPlus client behaviors ar
Job Source: TEKsystemsIrving, TX, United States
Job Description
Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers.
Purpose of the Team -- The team provides Teams support for enterprise customers. To provide the best support, the support engineers must understand the cloud, authentication with azure, network capture, office 365 authentication.
Successful engineer skill set:
o Problem isolation and solving techniques.
o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge.
o Act as a subject matter expert regarding product / configuration.
o Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues.
The ideal candidate works well in a team:
o Strong collaborator across the business, including our Development Teams.
o Ability to receive feedback and recognize areas of improvement.
o Keeps stakeholders informed to ensure customer success.
We are looking for someone who is dependable:
o Demonstrates ability to consistently make and keep commitments to customers and team members.
o Effective time management by utilizing available time to progress current cases forward.
o Proactively looking for opportunities to contribute to the success of the team.
o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved.
Responsibilities
Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering
Responsible for the customer support experience
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
Identify cases that require escalation, either technically or strategically
Create and maintain incident management requests to product group/engineering group
Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Knowledge of Office 365 technologies -- particularly, Skype for Business OR Microsoft Teams
Experience in Office 365 Authentication and voice offerings
Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect
2+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies
Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Networking (understand a PIP & how devices communicate using any software but prefer Netmon and Wireshark
Experience working with Windows Server, Active Directory, IIS, SQL Server, Exchange Server * Previous Microsoft experience
Previous Support Engineer/ MSP Experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
Email Alert for Teams / Skype Support Engineer jobs in Irving, TX, United States
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