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Norton Healthcare
Madison, IN, United States
Responsibilities: Responsible for assisting with multiple projects and assignments which may include interpretation and application of data as well as the development and execution of data in the form of training materials. He/she will also assist with the collection, maintenance and application of data captured via surveys, relational databases,
Job Source: Norton HealthcareFresenius Medical Care North America
Anderson, IN, United States
**POSITION FEATURES:** No Experience Required. Fully Paid Training About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. You will build deep relationships with patients when they come into our cli
Job Source: Fresenius Medical Care North AmericaFresenius Medical Care
Anderson, IN, United States
About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. You will build deep relationships with patients when they come into our clinic. How you grow or advance: Previous healthcare experience is not r
Job Source: Fresenius Medical CareAspen Dental
Anderson
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a **Patient Coordinator** , which at Aspen we ca
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Noblesville, IN, United States
Job Type Full-time Description This position would be located at Riverview Health in Noblesville, IN. This position is responsible for building working relationships, solving problems and supporting patients while they learn the coverage options on both a federal and state level. An On-Site Patient Advocate exhibits superior customer service ski
Job Source: RevOne CompaniesAMG Integrated Healthcare Management
Muncie, IN, United States
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Job Source: AMG Integrated Healthcare ManagementFresenius Medical Care
Noblesville, IN, United States
PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Respons
Job Source: Fresenius Medical CareFresenius Medical Center
Anderson
**POSITION FEATURES:** No Experience Required. Fully Paid Training About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. You will build deep relationships with patients when they come into our clinic
Job Source: Fresenius Medical CenterMadison, IN, United States
Responsibilities
The Patient Experience Manager leads hospital-wide patient experience innovations, trains and influences leaders and employees with patient experience strategies and conducts improvement initiatives. The role analyzes both qualitative and quantitative patient feedback data to determine top priorities for improving the patient experience. The role partners with all hospital operational and Norton Healthcare system owners to identify, develop and deliver projects and tactics which align with business objectives. This position is a key leader in the hospital operations leadership team and continually seeks to improve the experience for patients, families and guests.
Key Accountabilities:
Partners and works collaboratively with leaders, employees and providers to navigate complex problems. Is able to have difficult conversations. Engages with the division hospital team improvement work plan, contributes as a project lead, and shares successes and failures. Collaborates with hospital operations teams in all departments, as well as system support services to influence the facility experience. Partners with Medical Group and contracted providers for provider opportunities. Provides analytic evaluation to various teams and matrices to support decisions.
Is passionate about improving. Researches, conceives, and contributes innovative ideas. Observes real-time hospital processes and experiences for improvement recommendations. Presents problems, solutions, and recommendations for change. Determines where to focus efforts based on patient feedback (voice of customer) and where to decline efforts that will have minimal impact. Comfortable learning new tools for process improvement. Implements operational tactics onsite, and analyzes data for results.
Pushes to reach goals when faced with adversity or a changing landscape in healthcare. Leads the hospital patient feedback suite including surveys (regulatory and non-regulatory), patient rounding and accreditation compliance to grievances. Program manages hospital-specific patient experience programs, and/or associated vendors. Manages competing priorities and expectations from a 24/7 operation. Develops patient experience annual plan for the hospital and works with system teams for annual goals development and tracking. Manages a team of employees who support the hospital experience through direct interaction with patients, guests and families.
Subject matter expert for hospital patient surveys, data, comments, associated analytic tools as well as the in-house patient feedback tool. Trains leaders and employees on patient experience best practices, including department-specific knowledge. Comfortable speaking in front of small to large groups of leaders and/or employees to solicit thoughtful discussion on behaviors and tactics for providing the Norton Experience. Excellent communication skills.
Qualifications
Required:
Two years of experience any of the areas, or similar: patient experience, quality, process improvement, consulting, healthcare leadership/operations, or business leadership/operations.
Bachelor Degree
Desired:
Master Degree
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Email Alert for Manager, Patient Experience jobs in Madison, IN, United States
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