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Sonesta International Hotels
Columbus, OH, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technol
Job Source: Sonesta International HotelsNothing Bundt Cakes
Dublin, OH, United States
This position requires flexible/open availability during the week for the evening shifts and on weekends the shifts will vary. Must be available once school starts back up at the end of summer. At Nothing Bundt Cakes, we refer to our guest services r Guest Service, Representative, Service, Guest, Restaurant, Retail
Job Source: Nothing Bundt CakesKampgrounds of America
SUNBURY, OH, United States
ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is "connecting people to the
Job Source: Kampgrounds of AmericaNothing Bundt Cakes #104
Dublin, OH, United States
This position requires flexible/open availability during the week for the evening shifts and on weekends the shifts will vary. Must be available once school starts back up at the end of summer. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a
Job Source: Nothing Bundt Cakes #104Thorntons (Kentucky)
Columbus, OH, United States
Description: The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe
Job Source: Thorntons (Kentucky)Tide Cleaners
Westerville, OH, United States
**Position:** Guest Service Representative - Westerville, OH **Location:** Westerville, OH **Job Id:** 587 **# of Openings:** 1 **Guest Service Representative Tide Cleaners - Westerville, OH** **About Tide Cleaners**: Tide Cleaners is on a mission to make caring for clothes so perfect and simple, that peoples lives dont have to revolve around their
Job Source: Tide CleanersNothing Bundt Cakes #104
Columbus, OH, United States
This position will be for approximately 15-20 Hours a week. Tue-Sat 8:30am-3pm. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right
Job Source: Nothing Bundt Cakes #104Tide Cleaners
Powell, OH, United States
**Position:** Guest Service Representative - Powell, OH **Location:** Powell, OH **Job Id:** 508 **# of Openings:** 1 **Part Time Guest Service Representative - Tide Cleaners-Gahanna Area** **About Tide Cleaners**: Tide Cleaners is on a mission to make caring for clothes so perfect and simple, that peoples lives dont have to revolve around their la
Job Source: Tide CleanersWesterville, OH, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the Market Place by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
May be required to obtain a TIPS certification.
Valid driver's license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated Pay Range All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our em
Email Alert for Guest Service Representative jobs in Westerville, OH, United States
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