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Dell Technologies
Houston, TX, United States
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The te
Job Source: Dell TechnologiesDell GmbH
Houston, TX, United States
Services Account Management Consultant Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration ma
Job Source: Dell GmbHDell, Inc.
Houston, TX, United States
Services Account Management Consultant Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration m
Job Source: Dell, Inc.The Lab Consulting
houston, tx
We are a mid-sized Management Consulting, Automation, and Data/Process Science firm, established in 1993, serving Fortune 1000 companies throughout North America. We have developed a unique, template-based and data-centric approach to our client projects, which are conducted mostly off-site from our Houston office. The Lab is proud to announce we
Job Source: The Lab ConsultingNeudesic, an IBM Company
houston, tx
About Neudesic Passion for technology drives us, but it’s innovation that defines us. From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster. What sets us apart from the rest
Job Source: Neudesic, an IBM CompanyHigh-Tech Professionals
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Management Consultant Job ID: 1755 Location: Houston, TX Type: Permanent Status: Closed Key Skills: Track software, management consulting, project management, SAP, Maximo, Primavera, Access Control, IT consulting, system integration, system design Description: Work with clients to provide value added consulting services to include best practice
Job Source: High-Tech ProfessionalsThe Lab Consulting
Houston, TX, United States
We are a mid-sized Management Consulting, Automation, and Data/Process Science firm, established in 1993, serving Fortune 1000 companies throughout North America. We have developed a unique, template-based and data-centric approach to our client projects, which are conducted mostly off-site from our Houston office. The Lab is proud to announce we
Job Source: The Lab ConsultingEAG
Houston, TX, United States
EAG is currently seeking a Management Consultant. ABOUT EAG: EAG is a dynamic and growing Consulting, IT, and Back Office Outsourcing firm focused on driving customer success. As an EAG team member, you will leverage your customer service, management, and oil and gas industry experience while driving continuous value both for your clients and EAG.
Job Source: EAGHouston, TX, United States
Services Account Management Consultant
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. Its a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity from the tactical to the strategic.
Join us to do the best work of your career and make a profound social impact as a Services Account Management on our Account Services Management Team in Houston, Texas.
What youll achieve As a Services Account Manager, you are a key member of the Dell Customer Success Team who supports our largest and most strategically important customers. Assigned to a specific area, region, or division, you will build relationships within accounts to become a support services trusted advisor. You will be focused on the total customer experience and satisfaction, collaborating with various Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.
You will:
Operate within the most complex services delivery processes spanning multiple service areas
Communicate relevant service updates and recommendations to both internal and external customers to ensure a high level of compliance and performance
Work with the customer to proactively identify and determine how to resolve potential issues to achieve high system availability
Build and foster a broad network across the customer and business
Provide monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:
Essential Requirements
12+ years of related experience in a similar Service Management/Delivery position.
Strong English communication skills (written, verbal and listening).
Complex problem solving
Builds key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment
Desirable Requirements
Relevant product/methodology certification
Experience with systems management tools like Dell Command Update, Open Manage Enterprise, and SCCM
Who we are
We believe that each of us has the power to make an impact. Thats why we put our team members at the center of everything we do. If youre looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, were looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .
Job ID: R244532 Dells Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our page.
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Services Account Management Consultant jobs in Houston, TX, United States
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