Senior Title Clerk

Mesa, AZ, United States

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here:   https://www.autofinance.com/

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit   https://corporate.openlane.com/ .

AFC’s Core Values:

Elevating Relationships.   We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion.   We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.

Vision-driven.   We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You.   We demonstrate value and appreciation by recognizing and validating each other’s efforts.  We stand committed to the success of our customers.

What We Offer:

Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer paid short-term disability and life insurance

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and rapid advancement

We’re Looking For:

We are seeking a Senior Title Clerk who elevates relationships while assisting the AFC Branch locations in delivering our title services to customers (dealers) in an accurate and timely manner. Through frequent contact via multiple contact channels, i.e. electronic, telephone and in-person, complete a variety of administrative and customer service tasks aimed at providing a high level of quality assurance. A Senior Title Clerk is responsible for the day-to-day maintenance of incoming and outgoing mail to ensure accurate and responsive services to internal and external customers .

You Are:

Focused on Elevating Relationships: you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles.

Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts.

Vision-Driven: you focus on understanding your customers’ future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come.

Dedicated: you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.

You Will:

Assist Office Manager by maintaining inventory list of supplies and order supplies when low.

Develop a thorough understanding of AFC policies, processes and procedures relative to the Title Processing process, including the Title Quality Check (TQC) process.

Responds to TC I and TC II requests, concerns and problems and ensures an immediate response and follow-through until issue is resolved.

Partners with internal and external associates to help and assist with UAT for system enhancements

Professionally and courteously interacts with auction partners and branches, to provide information in response to inquiries pertaining to the title transactions, escalated requests and branch functionality.

Supports field partners with branch functionality

Accurately records incoming titles and documents daily according to established procedures.

Sorting and distributing mail, processing materials for courier, faxing documents, photocopying, scanning, etc.

Troubleshoots problems and determines correct resolution to specific title issues.

Maintain a knowledge of DMV laws and regulations as relate to vehicle titles.

Responds to customer requests, concerns and problems and ensures an immediate response and follow-through until issue is resolved.

Records all transaction details, including customer requests and resolution, in the Activity History section of the software program.

Responds to email inquiries from both internal and external customers in a timely and professional manner

Ships packages to multiple locations, both domestic and international.

Maintains an organized workspace/area that is conducive to the overall success of the department.

May be required to work overtime as the business needs arise.

Assists with other functions and/or duties as needed.

Must Have's:

Strong desire to elevate relationship and be vision-driven through problem solving.

Good organizational, clerical and verbal communication skills.

Proficient numeric ability and reasoning.

Telephone, computer literacy, software competencies, specifically standard or custom financial systems.

Nice to Have’s:

Previous auto industry experience

Experience with Google Suite (Gmail, G Chat, Google Docs)

Experience with titles

Sound like a match? Apply Now - We can't wait to hear from you!