DataCenter Technician

Paris, IL, United States

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure.We are looking for skilled Data Center Technician with a passion for technology to help us expand our Cloud to the next level.

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

The Datacenter Technician may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, etc..) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Some of the key responsibilities the Datacenter Technician will undertake are,

Problem Solving

Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:

Escalation point and technical troubleshooter for all Systems and Network hardware problems

Deep diving into Linux server issues

XEN service virtualization troubleshooting

Technical

Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical

Remediation of physical layer outages, both Systems & Network

Remediation or recovery of physical power issues on racks

Participate in Data Center power & cooling events

Operations

Working Shift rotations to meet 24x7 On-Call requirements.

Install & configure racks of hosts in line with internal SLAs

Triage & resolve trouble tickets for all devices in your region

Data Center point of contact for all High Severity issues

Physical replacement of server and network device parts

Ensure correct rotation of parts & spares

Help define metrics to increase our customer uptime

Enforcing Amazons Security Best Practices

Interact with third party vendors & contractors and other Datacenter technician

Contribute ideas to improve operational efficiency

Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs

Project Management

Participate in and deliver on a number of high impact small to mid-scale projects

Participate in team meetings for metric analysis and project status updates

Help build the world’s largest Cloud infrastructure

Mentoring

Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring

Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews

This position also has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

At Amazon, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One! Come and work for the world’s most Customer Centric Company.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

Server Hardware Troubleshooting experience

Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID

Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies

Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers

Good Understanding of Linux/Unix Administration

Preferred Qualifications

Remote Access: Console routers, IPMI, BMC

Network Equipment Installation and Configuration

Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity

Participated in Project Management

Scripting: Bash, Python, Perl, Ruby (or programming languages)

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.