Campaign Operations Manager Temporary

Dublin, CA, United States

Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose is we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team and grow, you might be a perfect fit.

About the Job

We currently have an exciting opportunity for a Campaign Operations Manager Temporary to join our Marketing team reporting to the Director of CRM and Email Operations.

This role entails supporting the execution and deployment of multi-channel marketing campaigns, encompassing planning, project management, segmentation, test design, modeling, and strategic optimization. The ideal candidate must possess proven experience in end-to-end campaign deployment, including project management and organizational skills.

Ability to adapt to changes quickly when campaign strategies change or with increase in campaign volume during key drivetimes is a must.

This role requires exceptional project management skills and a keen sense of urgency. The successful candidate will be responsible for meticulously managing project delivery timelines and ensuring all tasks are completed on time. The ability to prioritize effectively, maintain strict adherence to deadlines, and proactively address any potential roadblocks with a sense of urgency is paramount for success in this position.

What You'll Do | Key Accountabilities

Migrate existing segmentation and campaigns from the current platform to the new customer data platform and ESP.

Support end-to-end coordination and execution of email marketing campaigns, encompassing request intake, project management, planning, segmentation, test design, scheduling, and deployment of ad-hoc campaigns and journeys.

Support segmentation needs for all marketing channels (Email/SMS/Direct Mail/Social).

Build complex segmentation using raw SQL and non-UI methods.

Collaborate with the business team to understand business needs, translate business needs into technical requirements and execute without errors.

Partner with data and analytics teams to support A/B and multivariate tests.

Support builds of API and automation driven journeys.

Identify and implement automation opportunities to enhance marketing channel efficiency, reduce time required to build complex segmentation, and launch campaigns error-free.

Build campaign templates to improve operational effectiveness and efficiency.

Establish a knowledge base outlining best practices for campaign builds and implement a QA process to ensure error-free execution.

Skills & Experience Bachelor's degree in computer science or related experience. MBA is a plus.

6+ years of cumulative experience in campaign management, with a comprehensive understanding of the technical architecture and functionalities of ESP/CDP/SMS platforms.

6+ years of hands-on experience in building and deployment of multi-touch marketing and transactional email campaigns is a must.

Experience with MarTech solutions such as Salesforce Marketing Cloud/AdobeCampaign/Oracle Responsys/Braze/Epsilon etc. is required.

Experience with Customer Data Platforms such as Salesforce Data Cloud/Amperity/Action IQ/Simon Data/Segment/Adobe etc is required.

Strong SQL skills, including experience with writing and optimizing SQL queries, stored procedures, and functions is required. Experience working with AWS Redshift/Snowflake/Teradata or similar tools is required.

Proficiency in scripting languages such as Python/Ampscript is preferred.

Independent thinker with proven ability working on projects in fast-paced environments and adapting quickly to changing priorities and requirements is required.

Hands on experience in building and deployment of marketing and transactional email campaigns is required.

Proven ability in automating and improving campaign development, deployment, and QA processes.

Understanding of deliverability concepts and experience implementing changes to adhere to data privacy and compliance regulations (e.g., CAN-SPAM, GDPR) in a must.

Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.

Work Environment, Physical & Mental Demands Ability to sit and work at a computer keyboard for extended periods of time

Ability to stoop, kneel, bend at the waist, and reach daily

Able to lift and move up to 25 pounds occasionally

Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment

Hours regularly 40 hours per week, as work dictates, in a hybrid work arrangement from our Dublin California office or a remote location.

Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as: Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development

Holiday Early Departure | close out early the business day before a company observed holiday

The starting salary for this position is $125,000 - $135,000 and may increase to $150,000 depending on merit, length of service with the Company, and other factors. We take into consideration an individual's skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Work Locations: 02098A Corporate Office 5601 Arnold Rd 2nd Floor Dublin 94568

Job: Marketing & Advertising

Organization: Tailored Shared Services

Shift: Day Job