Workforce
San Antonio, TX, United States
Good Analytical and Solutions Mindset
Exposure to work in 24x7 Support Engagements. Ability to work with Onsite / Offshore Team, End Users independently
Exposure to ITSM framework, Incident Management, Change Management and Problem Management. Exposure to ServiceNow or at least 1 ITSM compliant ticketing tool.
Ability to understand business processes and align IT goals in line.
Exposure to ITAR and SOX compliance.
Good exposure to Impact Analysis and Effort Estimates.
Ability to identify Automation and Improvement Opportunities, Focus on Ticket Reduction.
Good written and verbal communication skills
Ability to work with ambiguity and work towards getting clarity by working with stakeholders
Working experience in Agile (Scrum) and DevOps
Working on Cloud Environment
Adherence to Project specific Processes.
Skills:
Hands on experience in at least 2 Workforce modules (Scheduling, Time and Attendance, Payroll Integration, Shift Planning, Time Tracking
Demand based scheduling) with good overview on the workforce product.
Good exposure to HCM processes including planning, budgeting, forecasting and scheduling.
Exposure to Data Integrity Audits.
Good exposure to Integration to other upstream and downstream applications.
Workforce Report Development / Debugging exposure.
Exposure to Workforce deployment cycle