DoD SkillBridge or Military Spouse Fellowship Senior Consumer Experience Intern_

Indianapolis

**Become a part of our caring community and help us put health first**

Are you a transitioning military service member or a Military Spouse looking for an internship that supports the goal to put health first?

During the period of this unpaid internship, you will work with the Medicaid Clinical Services team to ensure interaction between the company and members are optimized.

Must reside in one of the following locations: Florida, Illinois, Indiana, Kentucky, Louisiana, Oklahoma Ohio, South Carolina, Wisconsin

The Senior Consumer Experience Professional Intern will utilize Humana's Medicaid training and engage formerly acquired skillsets to leverage voice of the customer, NPSt, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, empower others in the organization to speak up and voice opportunities to improve the member experience. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

**Use your skills to make an impact**

**Required Qualifications**

+ Transitioning service member eligible to participate in DOD SkillBridge or military spouse eligible to participate in the Military Spouse Fellowship

+ Bachelor's degree

+ 2+ years of consumer operations experience or related field that consist of process knowledge, research, evaluation, identifying gaps and areas of improvements to recommend solutions.

+ Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, and Access

+ Experience using a wide variety of tools and methods to effectively facilitate to a wide audience in a variety of settings (virtual, in-person, etc.)

+ Prior Professional experience with Microsoft Suite, Word, Excel and PowerPoint

+ Ability to interpret assignments and understand department strategy

+ Excellent time management skills

+ Experience making decisions and working independently with little supervision

**Preferred Qualifications**

+ Process Improvement & Project Management experience

+ Prior contract loading experience

**Additional Information**

**The DOD SkillBridge Internship Program** provides an opportunity for transitioning military service members to gain civilian work experience with an employer for a period between 90 and 180 days upon approval.

**The Military Spouse Fellowship Program** connects military spouses with employers offering a variety of professional onsite, field, or remote based opportunities for a period of 11 weeks upon approval.

+ Networking opportunities will be provided while participating in the Internship or Fellowship.

+ Due to factors such as location, and/or requirements that cannot be modified, full-time employment is not guaranteed upon completion of the Internship or Fellowship.

**Workstyle:** Remote Work at Home

**Must reside in one of the following locations:** Florida, Illinois, Indiana, Kentucky, Louisiana, Oklahoma Ohio, South Carolina, Wisconsin

**Work Schedule:** Monday - Friday 8:00 AM to 5:00 PM Eastern Time

​ **Travel:** None while under Internship

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**Work at Home Guidance** To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

+ Satellite, cellular and microwave connection can be used only if approved by leadership

+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

**Interview Format** As part of our hiring process, we will be using an exciting interviewing technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive an email correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. (Please be sure to check your spam or junk folders often to ensure communication isn't missed) If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

**SSN Alert** Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

**Scheduled Weekly Hours**

40

**Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$31,200 - $85,100 per year

**Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.

**About us**

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

**Equal Opportunity Employer**

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our umana.com/legal/accessibility-resources?source=Humana_Website.