Senior Systems Administrator/Systems Engineer
San Jose, CA, United States
Role: Senior Systems Administrator/Systems Engineer
Location: Onsite Requirements: Hybrid - remote and San Jose, CA
Duration: 6+ months
Rate: $Market All Inclusive
Objective:
Provide Sr. System Administrator support during the remainder of the I/Computer Aided Dispatch project to ensure operational readiness for go-live.
Typical Deliverables:
• Review the application support servers, interfaces, and services needed and recommend improvements for the I/CAD system to achieve high-level performance.
• Configure/administrate servers/services/interfaces as needed to ensure high performance of servers supporting the I/CAD system.
• Provide technical expertise and support needed to maintain the I/CAD system for 24/7 operations.
• Coordinate and complete tasks associated with the agreed service level agreement for the appropriate alerting and monitoring of servers/services using SolarWinds and Pager Duty for remediation response.
• Lead, coordinate, and document results for operational remediation tests between cross
functional teams (database, network) to implement a coordinated I/CAD solution remediation response.
• Provide administrative support and participate in recovery tests and solutioning for appropriate system configuration as needed.
• Implement, coordinate, and document a support plan for the I/CAD system utilizing cross functional teams.
• Provide information for the review and or creation of the operational runbook, including authoring support steps and creating the necessary diagrams for quick visibility.
• Create technical diagrams and support documentation as needed for the ORR (operational readiness review).
• Provide knowledge transfer to a permanent FTE as needed for continued support of the I/CAD solution.
• Complete additional tasks as assigned to support the I/CAD project in its goal of operational I/CAD administration and readiness for go-live.
Skills and Abilities:
• Excellent technical troubleshooting skills
• Excellent understanding of support systems: networks, databases, applications, script automation, Windows servers, services, etc.
• Excellent customer service skills
• Excellent verbal and written communication skills
Experience:
• Two plus years in a senior technology administrative role working in a high availability (HA) environment.
• Five plus years of experience in a highly technical role working with applications, 2019 servers, 2019 databases, networking routers, firewalls, etc.
• Experience working with hexagon's I/CAD (Intergraph Computer Aided Dispatch) application or a similar critical system within a high availability environment.
• Experience supporting, interfaces, mobile networks, geo information systems, and peer-to-peer networks.
• Experience leading a team of support personnel in incident resolution and management.
• Experience working with and configuring monitoring systems; SolarWinds, Pager Duty, system logs, etc.