Head of External Communications

Boston, MA, United States

Wayfair is seeking an accomplished communications leader with proactive and creative problem-solving skills to join its Global Corporate Communications team as the Head of External Corporate Communications. The External Communications Team is responsible for communicating with the media and general public and this individual will be tasked with protecting and advancing Wayfair's reputation as we continue our growth as a company and brand. This is a high visibility role reporting into the CFO and working closely with the CMO and other members of Wayfair's C-level leadership team to craft impactful communications strategies that will enable the company's growth and help tell the story of Wayfair.

What You'll Do

Strengthen and maintain business press relationships

Own pre-briefs for earnings and other major business news/announcements

Identify top-tier speaking, editorial, and award opportunities for Wayfair leaders

Develop and manage Wayfair's editorial calendar

Craft strategy and provide exec communications support for external exec communications and engagements

Work cross-functionally with marketing team to ensure alignment on Wayfair's consumer brand and corporate communications, providing counsel and guidance to brand team

Manage inbound press/trade inquiries

Own reaction to threats to Wayfair's brand reputation such as major crises, merchandising compliance, and customer service challenges

Own aboutwayfair.com maintenance and content

Own the vendor management for press release, media monitoring, and social monitoring

What You'll Need

Superb writing skills with the ability to articulate Wayfair's voice by distilling complex ideas into simple and compelling communications

Deep media relations and crisis communications experience

Strong executive presence and experience working with C-level stakeholders

10+ years of relevant experience (corporate communications, public relations, brand management, etc.)

Bachelor's degree in English, Communications, Journalism, Public Relations, or a related field

Demonstrated mastery of end-to-end content creation

Strong project management skills and ability to prioritize and execute efficiently when priorities shift

Energized by working cross-functionally and building strong partnerships

Self-starter focused on delivering results - never satisfied with the status quo

Grasps new information, recognizes own strengths and weaknesses, pursues self-development, and seeks feedback

Experience leading and working alongside a team of strong performers

About Us

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].

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