Xfinty Retail Sales Professional

San Mateo, CA, United States

We're keeping media and technology on its toes, giving over 80 million people fun and exciting new ways to connect with their world. Now, we're stepping up our game and rolling out a red-hot suite of mobile services with a mind-blowing scope of capabilities for customers to enjoy. And Xfinity stores are the nerve centers where they can check out the freshest innovations and dive into Xfinity incredible lineup of products and services—from video and high-speed Internet and now, to mobile, for an intense, immersive in-store experience.

WHO WE ARE At Comcast, we are innovators and leaders—inventing groundbreaking technology, creating extraordinary entertainment experiences for millions every day, and taking great care of our customers. The diverse talents of our people have propelled us to a Fortune 40 industry leader. And it’s an exciting time to join our team, make big things happen and connect people to exciting products, services and to the moments that matter most in their lives. We are committed to delivering amazing products and a customer experience that people love and trust. In every interaction, we are focused on respecting our customers’ time and fitting seamlessly into their lives. Our teammates go the extra mile to make sure our customers are satisfied and can’t imagine going anywhere else. We take pride in our work, our products, our services, and our commitment to the community. And we are always open to new ideas to enhance our productivity, drive strong results, and deliver a great experience for employees and customers alike.

JOB DESCRIPTION Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.

Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.

Achieves sales and customer experience goals and objectives.

Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.

Performs operational and administrative tasks.

Partners with customer care to resolve customer issues, as appropriate.

Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.

Complies with all company and retail operational policies and procedures.

Completes training requirements and actively engage in team huddles and learning.

Knows and understands sales compensation plan and its key elements.

Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.

Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Education

High School Diploma / GED

Certifications (if applicable)

2-5 Years

Base Pay: $17.06

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

COVERAGE THAT COUNTS COVERAGE THAT COUNTS While you're out there changing the tech game, we've got you covered

Medical & Dental At Comcast, we care about our employees’ wellbeing—physically, emotionally, and financially.

401(K) Savings Plan Save for your future with our 401(k). We offer automatic enrollment along with dollar-for-dollar matching, up to the first 6% of your eligible pay contributed.

Life Milestones From adoption assistance, childcare resources, pet insurance and more, Comcast supports you at all life stages.

Courtesy Services We offer all of our full-time employees in serviceable areas free digital TV and internet, as well as deeply discounted phone services and other features.

Discount Tickets Comcast employees can take advantage of exclusive discounts and special offers at our Universal Resorts.

Perks and Discount Comcast offers a wide variety of perks and other benefits—including tuition assistance, commuter discounts, and voluntary benefits.

Ready to apply? Here's how it all works. step one

Create a profile & apply

See the job you want? Create a candidate profile and apply online. You can apply for as many positions as you want using your candidate profile.

step three

Assessment testing

Some jobs require more info on your abilities. If this applies to you, a Comcast recruiter will reach out for more details.

step four

Let's chat. We typically begin with a phone call or video chat. If all goes well, your recruiter will schedule an in-person interview.

step five

Selection Notification

A recruiter will let you know if you're our pick for the job. If you aren't chosen, don't worry! Totally try again. We have lots of available jobs at Comcast—possibly one with your name on it.

step six

Before you start, you must successfully complete a drug screening test and background check. Your recruiter will provide instructions.

step seven

Sign your offer letter, complete your pre-employment checks, and ta-da! You're a legit Comcast employee. Your recruiter will explain what happens next and set you up with your manager to make sure you start things off on the right foot.

Note

You can create a "job alert" that will notify you by e-mail whenever a new job that matches your search criteria is posted. If you feel you need special accommodations during the recruitment or hiring process, please contact your recruiter or contact us at [email protected] .

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