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careermount.com
Gilbert, AZ, United States
Store 2741642: 7165 S Val Vista Rd, Gilbert, Arizona 85298 **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer Service Representative, you will enjoy:** * Medica
Job Source: careermount.comTurnaround Welding Services
Tempe, AZ, United States
** Customer Service Representative** **Job Category****:** Administrative Services **Requisition Number****:** CUSTO015334 Showing 1 location **Job Details** **Description** EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range o
Job Source: Turnaround Welding ServicesiFLY World
Scottsdale, AZ, United States
** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO02696 Showing 1 location **Job Details** **Description** iFLY is an organization that has PASSION for EXCELLENCE and INNOVATION. We live and breathe our values in everything we do and in every decision we make. As a member of iFLY's team, you aren
Job Source: iFLY WorldValvoline Instant Oil Change
Gilbert, AZ, United States
What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No matter your experience, our training program will prepare you to communicate successf
Job Source: Valvoline Instant Oil ChangeSam's Club
Maricopa, AZ, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubHighmark Health
Phoenix, AZ, United States
Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement. ESSENTIAL RESPONSIBILITIES Engages with customers in a confident and
Job Source: Highmark HealthU-Haul
Phoenix, AZ, United States
Location: 336 E Baseline Rd, Phoenix, Arizona 85042 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s
Job Source: U-HaulPella Corporation
Phoenix, AZ, United States
Customer Service Representative Phoenix, AZ The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are compl
Job Source: Pella CorporationPhoenix, AZ, United States
The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers.Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and to meet the daily needs of the customer.As the CSR, you will represent the IEWC brand and value proposition, and become the "face to the customer" in their daily activities.
KEY RESPONSIBILITIES:
Manage customer orders timely and to the highest level of accuracy by:Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP.
Respond to all customer inquiries with sense of urgency and first contact resolution.
Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
Administer customer order changes, expedites, tracking and cancellations.
Assist in updating customer and material information promptly in SAP.
Administer sample requests from customers and Sales team.
Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
Work independently with minimal supervision in a fast paced environment.
Contribute to process efficiency and customer experience continuous improvement efforts.
Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
Work in SAP, Microsoft Word, and Excel.
Work with the appropriate Sales person to service the customer on any changes in the Customer Master file.
QUALIFICATIONS: Associates degree or 2+ years of customer service or equivalent job-related experience
Strong verbal, listening and written communication skills
Working knowledge of Microsoft Office and Excel
Ability to work in Windows environment and learn multiple computer applications ( SAP , Onenote, Outlook)
Ability to conduct problem solving in day-to-day operations
Strong time management, multi-tasking and organizational skills
Ability to work under pressure and to make decisions autonomously
Strong attention to detail in a highly dynamic and changing environment
Ability to apply critical thinking and analyze information
Email Alert for Customer Service Representative jobs in Phoenix, AZ, United States
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