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Commercial Banking Relationship Manager

Lake Oswego, OR, United States

About Northwest Bank

Northwest Bank serves the business and professional communities of Idaho, Oregon, Utah, and Washington. We were founded in 2008 on the idea that experience and exceptional service matter and should be expected, and that banks should be strong partners with their customers in finding creative financial solutions that work.

To achieve that goal, we need great Relationship Managers on our team. People who share that vision and our values, who know their customers and work hard for their benefit, and lead the whole team to deliver successful financial solutions.

Job Overview

The Relationship Manager (RM) leads the development and maintenance of a loan portfolio, leveraging deep banking experience to ensure customer satisfaction. They are a master at identifying customer needs, analyzing financial data, and creating original financial solutions meeting the client’s goals. They create new business by developing trusted customer relationships which nurture referrals, and engaging persistently in business development. They are a team leader, working across internal organizations to help others perform their role effectively and to the client’s benefit.

Essential Duties & Responsibilities

Being a Relationship Manager means providing the Bank’s customers with timely, responsive and exceptional service in accordance with the Bank’s mission, vision, core values and customer service standards.

Do you have the experience and know-how to creatively develop and expand customer relationships?

Take the time to understand the client’s business, industry and leadership

Clearly identify financial outcomes that enhance the client’s success

Develop financial solutions that are creative, sound and effective.

Ensure every deal is executed with high quality, quickly and fairly: Interview potential clients and accept credit applications

Review applications and credit histories

Review and analyze credit reports and financial information

Evaluate existing and projected company cash flow

Determine value of collateral; review independent appraisal reports

Approve or reject credit applications within bank standards

Prepare detailed loan presentations on new credit applications

Monitor loan documentation and processing

Frequently engage with customers, persistently assess client needs and offer solutions

Identify potential gaps in service and products, and communicate internally to identify opportunities for growth as well as competitive differentiation

Communicate with bank management about overall portfolio health, opportunity for growth, retention risks

Follow through on agreements by monitoring loans through periodic reviews and documentation

Review maturing loans, loan extensions and construction draws

Resolve customer payment issues

Properly maintain credit files including file memos updating the status of the client relationship

Work proactively and independently to develop new sources of businesses

Leverage market insight to target and engage potential customers

Respond to inquiries regarding business and consumer credit and deposit products

Effectively represent Northwest Bank products and solutions.

Minimum Qualifications

Relevant undergraduate degree or equivalent experience

Minimum 5years of experience in commercial lending

Proven business development skills

Thorough knowledge of credit services and other banking services

Thorough knowledge of lending policies and procedures

Thorough knowledge of business cash flow

Computer skills including Windows-based software, word processing and spreadsheet applications, internet usage, electronic mail, and bank software

Effective oral and written communication skills

Benefits

Competitive Compensation Package

Medical, Dental, and Vision

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

401(k) plan with company match

Generous PTO & Holidays

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