Customer Service Representative
Bartlett, IL, United States
Get Fresh Produce was established in 1982 in Chicago as a retail store that specialized in premium fresh fruits, vegetables, dairy, and specialty foods. It has a team of amazing professionals who are experts in sales, customer service, procurement, and operations. Every year, Get Fresh Produce distributes over 13 million cases to 3,000 customers.
As a member of the Customer Service team, you will be the first point of contact for our customers when they call, email or send an order to us. Our Customer Service team is responsible for delivering the best customer experience that our customers have come to expect from us. We are looking for someone who is outgoing, self-motivated, and has excellent interpersonal skills to join our team.
** Essential Functions: **
Answering and directing calls in a professional manner
Process orders received via phone, fax, and email
Provide customers with product and service information
Assist customers in tracking deliveries
Handle and resolve customer issues
Issue product returns in the system
Work within our customers websites to process credits
Call customers and provide weekly specials
Perform special projects as assigned.
** Competencies: **
Excellent interpersonal skills, able to build long-term relationships with employees and customers.
Excellent oral and written communications skills.
Attentive to details
Well organized
Bilingual a plus – Spanish and English
** Work Schedule: **
Monday to Sunday with Saturdays and 1 day off during the week
Hours are 9:30am-6:00pm
40 hours per week, some OT maybe required
** Compensation: **
Hourly rate $18.00-$19.00 based on experience
** Benefits: **
Benefits (Medical, Dental, Vision, and Voluntary Life)
PTO (Personal and Vacation Days)
401k
Paid Holidays
Career advancement opportunities