Integrated Operations (IO) Bridge Analyst (Clearance Sponsorship)

Denver, CO, United States

Integrated Operations (IO) Bridge Analyst (Clearance Sponsorship)Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneAnticipated Posting End: 9/2/2024 The Integrated Operations (IO) Bridge supports the customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance activities, technical support, report creation, network lockdown support, Incident /Problem Management support, as well as providing some quality assurance and training duties.

Work hours will be permanently assigned based on operational requirements:

Work hours tobe assigned:

Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts 1600-0400 or 0400-1600

Position Responsibilities:

Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units

Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations

Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends

Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services

Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems

Ability to conduct trend analysis and support analytical investigation as needed

Provides operational coordination for network Event and Incident Management functions

Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership

Fill-in support for Shift Supervisors as needed

After hours support for Enterprise IT Maintenance Coordinator

Facilitates meetings, coordinate briefing materials with customer

Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers

Supports the Government by performing daily ad hoc taskings from the Customer

Generates Situational Awareness notification via various messaging systems for distribution to customers

Provides technical assistance, when requested, by the Customer in support of defined duties

Provides coordination, data collection, and other support to the After Action Report process

Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation

Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet

Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience

Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components

Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists

Documents resolutions and updates self-help and staff knowledge bases.

Alerts management to recurring problems and patterns of problems

Required Qualifications:

An Active TS/SCI Clearance with Polygraph

At least 5 years’ experience maintaining IT infrastructure and services in the Ecosystem, or equivalent

Shall demonstrate an understanding of commercial network services, wavelength, SONET and carrier ethernet

Excellent written and verbal communications skills

Excellent customer service skills

Proficient writing skills

Experience drafting and briefing presentations and executive level reports

Must be able to review technical documentationand summaries information for executive level review

Working knowledge of network operations and IT services

Operational experience collaborating and directing resources supporting mission critical operations

Must be available for on-call support in the event of a COOP or crisis situation as directed by customer

Required Certifications:

Security+ or any DoD 8140 IAT certification or must obtain within 90 days

Any ITIL 4 Certification

Desired Qualifications:

Proficient in word processing, spreadsheets, and desktop applications

Strong communication and interpersonal skills

Strong logic and analytical skills

Strong customer service skills and experience

Excellent oral and written communication skills

Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment

Excellent organizational skills

Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) SystemsITIL Service Operations or ITIL Service Operations Analysis, Cisco CCNP, Cisco CCNA, AWS Associate or better, VMWare vSpere, or MCSA

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Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

$61,600 - 129,300 USD

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