Field Service Technician

Houston, TX, United States

Position Summary:

Rotex is looking for a Field Service Technician to join our team in the Houston , TX area.As a Field Service Technician, you will be responsible for visiting customers in the field to provide maintenance support and troubleshooting to machines in service, in addition to other services such as new machine start-ups, machine assessments, and training customers. From these visits, you will recommend parts and service solutions to improve machine uptime, maintenance and operation. When not traveling, the Field Service Engineer will perform various service tasks including, but not limited to: completing post-visit documentation including trip reports and expense reports, develop parts quotes, and troubleshooting customer issues via telephone, email and online meetings.

What you'll do :

Troubleshoot machine downtime and perform overall machine assessments and provide recommendations for repair or improved productivity.

Perform new machine start-up inspections and operations training.

Oversee onsite parts removal, installation, and assembly.

Recommend parts and service solutions to improve machine uptime, maintenance, and operation.

Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts.

Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations.

Maintain a reasonable "on-call" status to answer customer questions via phone and email.

Assist in developing department documents, standards, and processes as necessary.

Other duties may be assigned.

Basic Qualifications:

HS degree or AS Degree.

2-5 years field service technician experience in machinery, electrical and fabrication repairs and maintenance.

Welding ability a plus.

Valid Driver's License and clean driving record

Ability to travel 50-75% of the time.

Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook.

Action/Results Oriented: Achieves high level , sustainable performance and results; is bottom-line oriented; steadfastly pushes self and encourages others to grasp ownership for achieving timely , quality, agreed upon results; is highly energetic; not fearful of acting with less than complete data and planning; seizes opportunities and acts upon them; displays a sense of urgency.

Customer Oriented: Understands and meets the expectations and requirements of internal and external customers; gets firsthand customer information and uses it to meet customers' needs by providing the highest quality products and services; acts with customers in mind; develops effective relationships with customers and gains their trust and respect. Clearly communicates the customer role in developing systems required to meet user needs and the importance of user involvement in the systems development process.

Analytical and Decisive: Uses logic and insight to solve difficult problems and create effective solutions; uncovers hidden problems; is excellent at analysis; looks beyond the obvious and seeks root cause of problems; makes decisions in a timely manner .

Preferred Qualifications:

Experience with Microsoft CRM

Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms.

#LI-RB1

Who we are:

Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we're not done yet. We're always looking for great people to add to our story and to help us write the next chapter in our history. Rotex is a Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".

#J-18808-Ljbffr