Coordinator, Academic Support Services

San Francisco, CA, United States

For Applicants Seeking Job Opportunities within the University

Internal: Internal applicants will be considered within the first five (5) business days of the posting period.

External: External applicants will be considered on the sixth (6) business day of the posting period.

Position Summary Information

Primary Purpose

Under the general supervision of the Manager, Academic Support Services, provides administrative support and coordination activities for academic programs and operations.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Essential Functions

Coordinate academic courses to include: site creation in Learning Management System ( LMS ); upload documents, grades, and presentations; prepare and format course material documents; create student lists and seating charts; prepare utilization of educational technologies for class sessions; track student attendance; reserve rooms and coordinate class room set up; and compile results from course polls and surveys.

Coordinate delivery of course quizzes/exams: Enter exam questions, score exams, and produce grading reports; create and maintain spreadsheets to record and calculate interim and final percentage scores; coordinate student review of exams; coordinate department test cases.

Coordinate special projects and events including but not limited to: the Personalized Instruction Program; Faculty Cross-Training; Excellence Day and the Main Clinic Guidebook.

Support the Student Community Outreach for Public Education ( SCOPE ) Program student outreach; programming; and maintenance of the SCOPE master calendar.

Maintain and update course curriculum database based on academic and clinical course information; gather data to produce comprehensive reports as requested.

Create and maintain quarterly specialty clinic faculty schedules and information sheets; distribute to relevant clinic stakeholders. Compose and process academic and clinical documents as required.

Perform administrative duties for academic department faculty to include scheduling appointments, receiving and screening calls; processing petty cash reimbursements, leave and travel requests; preparing business office related forms; making travel and meeting arrangements; and distributing department mail.

Track/report faculty absences and travel dates for department chairs as required.

Orient new department faculty members to dental school and department general policies.

Assist with on-boarding support for new team members and other academic administrative units as required.

Participate and support long term goals and strategies to meet changing needs of the department and dental school.

Perform all other duties as assigned by the Manager, Academic Support Services or designee.

Minimum Qualifications Knowledge of:

Intermediate level Microsoft Word, Excel, Access, PowerPoint and e-mail systems.

Principles of business letter and report writing.

Experience: Minimum of 3 years administrative support experience.

Education: High school diploma or equivalent.

Working Conditions: Position is five (5) days per week, seven and one half (7.5) hours per day.

Occasional overtime/weekend work may be required.

Preferred Qualifications Ability to:

Take initiative in time management, organize assignments and set priorities to meet multiple deadlines.

Work effectively and accurately with multiple interruptions.

Work productively under pressure with minimal supervision; contribute and collaborate positively within a team environment.

Use educational computer programs/classroom technology utilized for creating, scoring, and grading student examinations.

Maintain high level of confidentiality of information.

Demonstrate excellent attention to detail, problem solving, judgment, customer service and follow-through skills.

Project a professional image, demonstrate strong interpersonal skills and communicate in a collegial and professional manner with administrators, faculty, staff, and students.

Operate a variety of office/business machines to include computer, copier and scanner.

Knowledge of: Current educational technology resources and online resources (i.e. Canvas, Qualtrics, PubMed, Webex, Zoom).

·Dental/medical terminology.

Experience: Previous experience in higher education setting highly desirable.

Education: Other:

Experience and sensitivity in working with people of diverse backgrounds and cultures.

Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.

Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work performed is primarily general office/administrative with frequent use of computer keyboard and phone.

Requires sitting majority of the working day; occasional standing, bending and walking.

Occasional lifting of up to 15 pounds should be anticipated.

Hiring Range Hiring Range 33.26

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions Required fields are indicated with an asterisk (*).

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