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vTech Solution
San Francisco, CA, United States
Status: Open Union Code: - Profession: Non-Clinical - Information Technology Specialty: Service Desk Technician Unit: 984 IS Client Support Shift: Day 3x8-Hour (07:00 - 15:30) Block Schedules: No Start Date: 04/22/2024 Job Duration: 13 # of Positions: 4 Non-Bill. Orientation: 12 Job ID: 2462016 Account Manager: Chey Stokes Email: Chey.Stokes@ayahe
Job Source: vTech SolutionStone Alliance Group
San Mateo, CA, United States
We are partnering with our client to assist with their search for a Service Desk Technician, Tier I. Our client is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. They work to deliver the highest standards of care, advance the science of the deve
Job Source: Stone Alliance GroupFluence Corporation
San Francisco, CA, United States
Fluence is seeking an experienced Information Technology Service Desk Technician Level II to contribute to leading the day-to-day IT service desk globally and growing our customer-centric IT support capabilities and competency, to stay ahead of Fluence's expanding rate of change and growth. This role will will work on a global team to support our i
Job Source: Fluence CorporationR.F. MacDonald Co.
Hayward
Job Description Job Description Description: Job Type: Full-time Location: Hayward , CA The Entry Level Service Desk Technician is responsible for delivering end-to-end support for employees by assisting in maintaining proper desktop computer and software operations and ensuring all incidents are analyzed, resolved, and reported. Essential Fu
Job Source: R.F. MacDonald Co.Disability Rights California
San Francisco, CA, United States
Job Type Full-time Description If you require an accommodation due to a disability to complete this application OR you are experiencing issues submitting your application and accompanying materials please e-mail: [email protected] Make a difference! We fight for the rights of people that have disabilities....JOIN US! Individuals wh
Job Source: Disability Rights CaliforniaSwinerton
San Francisco, CA, United States
J9220 *This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned The IT Service Desk Technician will be responsible for supporting the functions of the SOLV IT Service Desk while providing excellent customer service to all service desk users. Effectively suppor
Job Source: SwinertonAdept Source
Palo Alto
Title: IT Service Desk Technician (onsite)Location: Palo Alto, CADuration: Long-term ROLE AND RESPONSIBILITIES Own and manage the IT Service Desk in JIRA, including evolution of the service desk and reporting Help develop improved IT support processes to improve suppo...
Job Source: Adept SourceIGEL Technology GmbH
San Francisco, CA, United States
IT Service Desk Specialist THE ROLE: The IT Service Desk Specialist is a first-level support role, based in the US but part of the international IT department at IGEL. The specialist's primary responsibility will be maintaining and monitoring the computer systems and networks for our business through use of an international ticketing system. Addi
Job Source: IGEL Technology GmbHSan Mateo, CA, United States
Summary:
The Child Mind Institute is currently seeking a Service Desk technician who will be responsible for the day-to-day hands-on support of the organization's end-users. CMI is looking for someone who enjoys working with end-users and desktop technologies and has relative experience providing desktop support in a dynamic and fast-paced environment. The primary responsibility is to interface with internal users at all levels of the organization to resolve IT issues through timely documented procedures.
Reporting to the IT Service Desk Manager this is a non-exempt, full-time position located onsite in our San Mateo, CA Office
The Child Mind Institute is proud to be named a company! Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our .
Responsibilities:
Maintains detailed and up-to-date licenses and hardware/software inventory
Creates technical and end-user documents and maintains a knowledge base in our ticketing system
Conducts training on new processes, procedures, technology, and best practices
Provides rapid responses and ownership of issues and requests reported by end users via Microsoft Teams chat, telephone, or email
Ability to provide customer service, w/ a high level of communication with Child Mind staff
Supporting conference room technology as needed for remote meetings, utilizing Zoom / Teams
Supporting Windows and MacOS devices remotely, using remote management software
Performs general technical support and troubleshoots software, hardware, and cabling
Performs installs, moves, additions, changes, and deprecation of technical hardware
Responsible for logging, tracking, and reporting incidents through resolution using Atera
Manages printer installation, configuration, and troubleshooting
Provide end-user training & education on technologies, best practices, and Child Mind policies
Administers multiple SaaS platforms i.e., Azure AD, Salesforce, EHR System, Microsoft 365, Meraki, Atera, InTune, YAROOM, Zoom Phone, and Online Meeting Administration
Qualifications:
Bachelor's degree in an IT related field or combination of 3 years related work experience
Mac OS desktop and iOS device experience in a networked environment
Comptia Security+, A+, Microsoft, and ITIL certifications are highly desired
Experience supporting Windows operating systems in a domain environment
Experience supporting EHR systems is a plus
Strong experience supporting Macs in an Active Directory environment
Strong knowledge and understanding of Microsoft Office 365/Teams/Outlook for Windows and Mac
Knowledge of Linux desktop and server platforms
Knowledge of DHCP, DNS, TCP/IP, and configuring and troubleshooting VPN client software
Ability to lift/move objects up to 50+ pounds required
Assist with IT Projects as required
Ability to work independently on daily tasks and projects
Ability to work occasional evenings or weekends in response to the needs of the end users and organization
Special Considerations:
Please upload your CV during the application process.
The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.
Service Desk Technician jobs in San Mateo, CA, United States
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