Business Lead Analyst -Change/Transformation Vice President
Jacksonville, FL, United States
Enterprise Excellence (EE) is a group within the Operations and Technology (O&T) organization that designs solutions to enhance transparency, empowers Operations and Functions to improve processes and evolves the organization through continuous improvement and simplification. The organization is responsible for defining, deploying and driving alignment and progress against a firm-wide framework that reduces operational risk, standardizes workforce optimization and improves process health. Enterprise Excellence offers frameworks, data insight, and efficiency-enabling products that are available to
deploy across the enterprise.
The Engagement team within EE is a conduit between the internal user/Ops and Function Managers, and the EE Product Owners and Execution Team. The Engagement team will develop new relationships and partnerships, as well as maintain existing ones, with a clear goal of identifying and delivering fit-for-purpose solutions to address process reengineering needs.
The Business Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. Provides advice and counsel related to the EE products or operations of the business.
Responsibilities:
Gathering and documenting business requirements
Day-to-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination and execution of plan within required timelines and to stakeholder quality expectations.
Support data analysis with client to ensure full utilization of solutions and troubleshoot production issues
Manage work intake requests on behalf of clients
Providing implementation / post-implementation project support
Foster and maintain relationships with business stakeholders, support, testing and development team members
Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6-10 years experience
must be extremely organized, motivated and a self-starter
Ability to prioritize is key as is ability to juggle several tasks at once.
Must work well under pressure whilst, enthusiastic, hard-working and positive
Desire to improve processes
Track record as a Business Analyst within the Financial Services/Investment Banking industry.
Excellent oral and written communication skills and ability to facilitate discussions
Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
Team player and relationship management skills
Ability to work under pressure and manage tight deadlines
Ability to learn/understand some technical implications of system design
Willingness to ask questions, challenge the process and seek out answers
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Excellent analytical and problem solving skills
Working with a Solution Architect Lead supporting our engagement work with either HR, TPM or Sourcing.
Support the creation of analytical reports, presentations and process documentation
Transformation and Change Management exposure
Education:
Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
------------------------------------------------------
Job Family Group:
Business Strategy, Management & Administration ------------------------------------------------------
Job Family:
Business Management ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Primary Location:
Jacksonville Florida United States ------------------------------------------------------
Primary Location Full Time Salary Range:
$113,840.00 - $170,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Anticipated Posting Close Date:
Jun 11, 2024 ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
#J-18808-Ljbffr