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Evolution Parking & Guest Services
Washington
Job Description Job Description About Evolution Parking & Guest Services Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it al
Job Source: Evolution Parking & Guest ServicesEvolution Parking & Guest Services
Arlington
Job Description Job Description About Evolution Parking & Guest Services Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it al
Job Source: Evolution Parking & Guest ServicesVinson Hall Retirement Community
McLean, VA, United States
Description Vinson Hall Retirement Community (VHRC), a premier Continuing Care Retirement Community, located in beautiful McLean, VA is currently seeking an energetic team player to join our team as our Guest Services Operations Manager . If caring for older adults is your passion, we are looking for YOU! We are also offering a $2,000 sign on bo
Job Source: Vinson Hall Retirement CommunityCrystal City Marriott at Reagan National Airport
Arlington, VA, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Re
Job Source: Crystal City Marriott at Reagan National AirportPrimo Partners-Ben & Jerry's-Starbucks
Washington
Job Description Job Description Guest Service Advocate is our name for team members that are the face of the business and exhibit extraordinary knowledge of Ben & Jerry’s chunks and swirls while also providing world-class service to each and every customer. Guest Service Advocate’s will report directly to a Guest Service Team Leader, Hospitalit
Job Source: Primo Partners-Ben & Jerry's-StarbucksNothing Bundt Cakes #192
Herndon, VA, United States
At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you
Job Source: Nothing Bundt Cakes #192Largo Residence Inn by Marriott
Upper Marlboro
Job Description Job Description Guest Service Agent/Front Desk Agent Full time or Part time hours available! Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! W
Job Source: Largo Residence Inn by MarriottNothing Bundt Cakes #192
Herndon
Job Description Job Description At Nothing Bundt Cakes , the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll
Job Source: Nothing Bundt Cakes #192Arlington, VA, United States
Job Description Job Description About Evolution Parking & Guest Services
Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.
Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.
Job Summary
The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling. Our Guest Service Managers have the responsibility to consistently maintain and foster our Luxury Guest Service oriented reputation and keep strong existing client relationships.
Essential Responsibilities Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager.
Work with the Supervisor frequently to stay close to the operation.
Work at the busiest times including evenings, weekends, holidays while properly leading the team.
Track hotel parking validations for reimbursement and integrity purposes.
Understand and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client.
Understand the client's service standards, motto, values, and hotel "lingo" while incorporating Evolution's core values.
Develop cohesive working relationships with the client's employees.
Understand what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
Treat clients, team members and third-party vendors with courtesy, respect, and dignity.
Practice preventative safety procedures daily as set forth by Evolution and the client.
Report all claims, accidents, and incidents to HR (Human Resources) and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern.
Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit.
Manage uniform and ticket inventory.
Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels.
Adhere to Evolution's employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Review and submit completed and accurate payroll to Corporate on a bi-weekly basis and not to exceed 50% of weekly revenue.
Work with the Talent Acquisition team to recruit new talent that can be future leaders at Evolution.
Ensure that each new team member is fully onboarded in our HRIS and fully trained prior to working on the ramp.
Recognize exceptional performance and provides opportunities for top performers to learn and grow.
Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs.
Other duties as assigned.
Minimum Education Required Associates Degree, High School Diploma or GED required, or relevant working experience.
Understanding of general business practices including accounting, human resources, and customer service.
Minimum Experience Required Experience in valet parking.
Valid US Drivers License.
2+ years in a management position.
Experience with HRIS platforms, such as ADP.
Experience with Customer Service.
Skills Required Strong customer service and client relationship skills.
Excellent oral and written communication skills.
Strong technology proficiency.
Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
Ability to collaborate effectively and work as part of a team.
Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
Salary Range $60,000—$70,000 USD Our Benefits Health, Dental, and Vision Insurance
401K with company match
Employee Discounts with selected retailers
Paid Time Off and Company Paid Holidays
Note: An applicant assessment and background check may be part of your hiring process.
Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
No recruitment agencies, please.
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Guest Services Manager jobs in Arlington, VA, United States
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