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Customer Service Representative

New Britain, CT, United States

DATTCO has a full-time Customer Service Representative opening in our School Bus Division located in New Britain, CT. The Customer Service Representative provides friendly and highly responsive service to customers from initial inquiry through trip completion and beyond. Our aim is to encourage repeat business by building relationships with our customers and providing the highest level of service in the industry.

DATTCO is the largest private passenger transportation company in New England with 1,700 vehicles operating from over 30 locations. DATTCO was established in 1924 and is a third-generation, family-owned company. We began providing school bus transportation in 1949 and we currently service 30 school districts and Regional Education Service Centers throughout Connecticut and Rhode Island, transporting over 140,000 students annually. Learn more about us at www.dattco.com.

DATTCO Offers:

Family-oriented culture & team environment

Room for advancement - we promote from within

Medical & dental insurance

Life insurance

401k plan with company match

Flexible spending account

Paid time off

Paid holidays

Primary Responsibilities: Respond to booking requests received via phone, email, web quotations, social media and other channels.

Prepare quotations for potential customers and follow up as needed to book business.

Create work tickets/itineraries.

Maintain contact with customer to ensure accurate booking details.

Prepare & distribute invoices to customers.

Maintain accurate records in DATTCO charter booking software.

Manage accounts receivable.

Requirements: High school degree or equivalent

Customer service experience

Planning and organizational skills

Detail oriented and customer focused

Strong written and verbal communication skills

Adaptability to different personality types

Ability to multi-task in a fast-paced environment

Proficient in Microsoft Office (Word, Excel and Outlook)

Ability to become proficient with our software used for quoting, selling and dispatching charter trips

Team player

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.

Apply

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