Administrative Services Generalist II
San Antonio, TX, United States
We are seeking an Administrative Services Generalist II for the Deposit Services & Operations Administrative Services Department.
The Generalist II performs a variety of tasks to provide quality support to both internal and external members. The primary functions include providing support to our members utilizing Bill Pay, Person to Person (P2P) transfers, and Online Account Opening, open new accounts, service existing account changes/closures, estate settlements, conduct teller transactions, perform, and manage the reinstatement process for savings, checking, and overdraft protection. In addition, we perform member research, GL reconciliations, and mail/email correspondence.
If you have financial institution and back office experience, you should apply right away!
Highlights:
Process various functions within the role, following set procedures with ability to access all required systems
Understand all input support requests and what is required for the output, focusing on quality and turnaround times
Understand the limitations and expectations of the Generalist II role which will be used to measure quality output
Provide excellent service to internal and external members; over the phone, via email, in person or other means of communication
Work jointly and closely with peers to communicate and keep the Generalist II role work organized
Experience:
Required Minimum 1-year experience with a financial institution
Minimum 1-year experience with back office operations
Preferred Experience with Episys, Temenos, Synapsys, Meridian Link, Lumin, Payveris, ChexSystem, Clarke American, Microsoft Word, Excel and Outlook
Education:
Required High School Graduate or Equivalent
Skills & Knowledge:
Required Computer Skills to include MS Outlook, Word, Excel
Ability to use mathematical calculations (multiplication, division, percentage)
Attention to detail and accuracy
Ability to work independently
Ability to multi-task
Ability to work with diverse groups of people, both internal and external and build a positive working relationship
Strong communication skills (oral & written)
Strong listening skills
Strong organizational skills
Possess time management skills
Possess service-oriented mindset/excellent customer service skills
Possess ability to be open and receptive to feedback
Knowledge of credit union compliance, policies and procedures
Self-motivated and dependable
Preferred Bilingual is a plus
Schedule: Monday-Friday, 8:30 am-5:30 pm
Level of Work: 1C
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)