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Icahn Automotive Group LLC
Fleming Island, FL, United States
Job Description Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties Responsibilities First point of contact for customers on the phone and in
Job Source: Icahn Automotive Group LLCCarMax
Jacksonville, FL, United States
7260 - Jacksonville West - 7438 Blanding Blvd, Jacksonville, Florida, 32244 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after
Job Source: CarMaxJobRialto
Jacksonville, FL, United States
Description Principal Duties: Provide exceptional customer service while efficiently and effectively managing customer calls. Efficiently and accurately execute all transactions including inquiries, complaints, etc. Identify customer needs through in-depth probing Swift problem solving and issues resolution with the application of sound judgme
Job Source: JobRialtoMidas - PGW
Jacksonville, FL, United States
Job Description Job Description Benefits: 401(k) matching Bonus based on performance Employee discounts Free food & snacks Free uniforms Health insurance Paid time off Training & development Vision insurance Wellness resources At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and r
Job Source: Midas - PGWBeaverchevrolet
Jacksonville, FL, United States
At Beaver Auto, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market; creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and are seeking a hard working, eager to learn individual excited to serve alongside o
Job Source: BeaverchevroletBest Buy
Jacksonville, FL, United States
**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous e
Job Source: Best BuyHickory Foods
Jacksonville, FL, United States
Receptionist/Customer Service SUMMARY: Primarily acts as a liaison amongst and between all departments, including HR, Accounting, Production, QA, and Shipping. Directs and coordinates activities of Customer Service department while keeping Safety, Quality, Service, and Profitability in mind at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES: Po
Job Source: Hickory FoodsArlington Toyota
Jacksonville
Service Advisor/Assistant Service Manager Are you a professional service advisor looking for a change? Are you a professional service advisor looking for a fresh start. Are you are professional service advisor looking for a long term home with room to grow and excel? If you said yes to any or all of these questions we are looking for you! Bilin
Job Source: Arlington ToyotaJacksonville, FL, United States
Job Description
Position Summary
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties Responsibilities
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
Valid Driver's License.
One year of related experience in the automotive service environment.
One year of sales experience preferred.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Email Alert for Customer Service Advisor jobs in Jacksonville, FL, United States
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