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Onni Group
Chicago, IL, United States
We are looking for an energetic concierge with top-notch client service skills to join our team at one of our premier luxury apartment communities located in Downtown Chicago. The ideal candidate will have a positive attitude and excellent time management skills. This position is based on Full-Time. Perks and Benefits: Competitive pay & a Compreh
Job Source: Onni GroupAimbridge Hospitality
Rosemont, IL, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Aimbridge HospitalityFour Points Schiller Park
Schiller Park, IL, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Four Points Schiller ParkVINAYAKA HOSPITALITY WESTCHESTER
Westchester
Job Description Job Description Description: JOB SUMMARY Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Reward Program
Job Source: VINAYAKA HOSPITALITY WESTCHESTERIHG
Chicago, IL, United States
Duties and responsibilities Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests. Check guests in, issue room keys, provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirem
Job Source: IHGFairfield Inn Chicago O'Hare
Des Plaines, IL, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Fairfield Inn Chicago O'HareDavidson Hospitality Group
Chicago, IL, United States
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11881670 Property Description 21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the
Job Source: Davidson Hospitality GroupSage Hospitality
Chicago, IL, United States
Why us? Why Us - The Blackstone (1) Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes
Job Source: Sage HospitalityChicago, IL, United States
Willows Hotel located in 555 W Surf Ave, Chicago, IL 60657 is looking for a full time Front Desk Agent for who will offer long term dedication to the hotel and who is friendly, and upbeat with excellent customer service and communication skills.
Our ideal candidate must have:
Prior hotel experience- please only apply if you have Hotel experience
An outgoing, friendly personality with a positive attitude
Passion for great customer service
Great communication skills
Available to work a flexible schedule (nights, weekends and holidays)
Know Lincoln Park, Lakeview and Downtown areas and attractions
Please email resumes or apply in person. Write a paragraph describing yourself and your availability.
SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures.
The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
Follow established key control policy.
Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
Ensure proper credit policies are followed and verify credit limit report.
Submit all lost & found articles accompanied by a completed lost & found report.
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
Knowledgeable of fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Performs all other duties as directed by immediate supervisor.
Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); and six months to one year related experience and/or training.
LANGUAGE SKILLS: Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS and ABILITIES: Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Front Desk Agent jobs in Chicago, IL, United States
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