ADMINISTRATIVE SERVICES MANAGER (POLICE COMMUNICATIONS)

Torrance, CA, United States

Salary: $10,789.00 - $14,889.00 Monthly

Location : Torrance, CA

Job Type: Permanent Full-time

Job Number: 24035340

Department: Police

Opening Date: 04/03/2024

Closing Date: Continuous

DESCRIPTION

WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.

The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today.

The City of Torrance is recruiting for an Administrative Services Manager to be part of the Torrance Police Department Team!

The Department

The Torrance Police Department has been proudly serving the community of Torrance for over 100 years. Known for its low crime rates, the City of Torrance consistently ranks amount the safest cities in the nation! Joining the Torrance Police Department will give you the opportunity to be part of a progressive, professional law enforcement agency that spans an area of 22 square miles and serves more than 147,000 residents. The Torrance Police Department strives to remain at the forefront of policing by providing our officers with the latest in public safety equipment and technology , and by providing our officers with the best law enforcement training available.

The Division

The City of Torrance operates a Public Safety Communications Center under the Support Services Bureau, and is responsible for providing communications services to the Police and Fire Departments, including answering 911 and non-emergency telephone calls, dispatching public safety resources, and providing emergency medical dispatch services and 911 education to the public. The Communications Center is equipped with state-of-the-art equipment in order to provide the highest level of public safety service to the Torrance community. The Communications Division is also comprised of the Information Technology Services (ITS) team for the Police Department (PD). ITS is responsible for managing the day-to-day operations of PD technical systems and assets. The ITS team provides technology related project management, software/hardware troubleshooting and support, software/hardware updates, expertise in troubleshooting technical issues, training system users, and implementing new systems or systems changes and upgrades. The ITS team also partners with City Information Technology to develop recommendations and technical solutions to PD processes.

The Position

The Administrative Services Manager reports directly to the Police Services Administrator, and is responsible for operational oversight of the ITS team and the Communications Center , including but not limited to: the planning, organizing, evaluating, and managing the operations of the Communications Division activities and its personnel; along with budget oversight, recruitment and promotional exams, performance management, professional standards, employee relations, computerized communication and record management systems.

For a detailed job description, click here .

Monthly Salary Range

$10,789 (Minimum) - $12,947 (Reference) - $14,889 (Maximum)

Appointment to the position is made between the minimum and reference point depending on qualifications.

QUALIFICATION GUIDELINES

Experience and Education

Any combination of education and experience that provides the required knowledge and abilities is qualifying. A typical way of obtaining the necessary knowledge, skills and abilities is:

Bachelor's degree in public administration or a closely related field and five (5) years of progressively responsible professional experience with a public agency that includes performing administrative analysis, interagency coordination, development and maintenance of procedures and systems, which includes at least one (1) year of management or supervisory experience.

License and/or Certificates

Must possess and maintain an appropriate, valid California driver's license.

Incumbents assigned to the Police Communications Division must complete the following requirements within one year of appointment: Completion of a Peace Officer Standards and Training (CA POST) Public Safety Dispatcher Certificate.

Successful candidates will possess the following: Supervisory experience in a combined Police and Fire communications environment is highly desirable; Possesses a high degree of understanding public safety; Experience with automation and communication and record management systems; Ability to successfully navigate local government; Exceptional oral, written, and interpersonal communication skills; Strong skills in team building, coaching, and mentoring staff members; Financial management experience (e.g., develop, implement, and manage budgets, analyze financial reports); Ability to develop and maintain positive working relationships with those contacted in the course of work.

HOW TO APPLY & EXAM PROCESS

Interested candidates must submit an online application and supplemental questionnaire at . Application submission will be accepted on a continuous basis until the position is filled. First review of applications will be those received by April 16, 2024 at 11:59 p.m. If a sufficient number of qualified applications are received by the first review date, there is the possibility that the recruitment may close at that time.

Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following components:

Oral Interview: 100% (Tentatively scheduled the week of April 23, 2024.)

The tentative test date will be based on a sufficient number of qualified applications received by the first review date. If a sufficient number of applications are not received by the first review date, there is the possibility that the test date may change to a later date.

SPECIAL NOTES

Visit www.TorranceCA.Gov to find out more information about our community.

The City of Torrance Conflict of Interest Code requires that employees in this classification file an annual Financial Disclosure Statement. Information about this requirement may be obtained from the City Clerk's Office.

Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 prior to the test date.

Candidates must pass each component of the exam process, as well as a thorough background investigation to be considered for hire. The background investigation will include job and personal references, arrest records, credit history, use of controlled substances, medical evaluations, and a polygraph.

The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

City of Torrance Inclusion Statement

The City of Torrance is a welcoming and culturally-rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute towards making a positive impact.

The City is an equal opportunity employer and works towards building collaborative teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. Come join us to help cultivate a workplace that welcomes and celebrates the diversity of our employees!

BENEFIT SUMMARY FOR EXECUTIVE AND MANAGEMENT EMPLOYEES

Note: Not all benefits listed may be applicable to all positions with in the unit. Please refer to the MOU for specifics.

Health, Dental, Vision and Life Insurance (sec.3.1)

The City's contribution for health insurance is up to $1,470.96/month.

Employee only Employee +1 Employee +2 or more

Full time EE's $597.68 $1,140.36 $1,595.96

Part time $371.40 $639.24 $873.20

The City's monthly contribution for vision insurance is $3.33

The City's monthly contribution for dental insurance is $33.71/EE only and $67.42/EE +1 or more

The City provides a Cash In-Lieu payment of $400 per month for eligible full-time employees for as long as the employee opts-out of medical coverage

Category A employees: City shall cover under a $100,000 accidental and $200,000 term life insurance policy

Category B employees: City shall cover under a $100,000 accidental and $100,000 term life insurance policy

Disability Insurance (sec 3.1)

Employee receives 2/3 base pay after elimination period (14 consecutive days for STD and 180 consecutive days for LTD)

Retirement (Sec. 3.2)

PERS 2%@55

Employees hired prior to 09/21/2010, City pays 7% EPMC (9% for Fire Chief and Police Chief).

Employees hired on or after 09/21/2010 pay the 7% EPMC (9% for Fire Chief and Police Chief).

*Employer Paid Member Contribution (EPMC)

PERS 2%@62 (Miscellaneous / PERS 2.7%@57 (Safety)

" New" members hired on or after 1/01/2013 pay 50% of normal cost with three year average final compensation.

Deferr ed Compensation (sec. 3.3)

Required participation into a 457 plan, 401(a) plan, and a Retirement Health Savings Plan

401A Plan : City will match up to maximum of 0.5% of monthly base pay

Sick Leave (sec.3.4)

Accrual rate is 6 (six) hours per month. (Except City Manager)

Admin/Personal/Vacation Leave (Sec. 3.6) (Sec. 3.8) (Sec. 3.9)

Admin Leave: 8 days per fiscal year (Category A employees)

Personal Leave: 3 days per fiscal year (Category B employees)

(Vacation Accrual rate per month) :

Year 1:9.33 hours; Years 2-4: 10 hours; Years 5-9: 12.67 hours; Years 10-20: 16.02 hours; Years 21 - 24: 17.34 hours; Year 25+: 18 hours. Maximum accrual 500 hours

Holidays (Sec 3.7)

13 paid holidays (New Year's Day, Martin Luther King Jr.'s Birthday, Lincoln's Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve)

Bereavement Leave (sec 3.10)

Up to five (5) work shifts of bereavement leave; three (3) shifts with pay and two (2) shifts without pay per death of eligible family members

Reimbursable Expenses (Sec. 3.13)

Category A employees: Up to $1,500 per fiscal year

Category B employees: Up to $750 per fiscal year

01

The following supplemental questions will be used to evaluate your qualifications for the position for which you are applying. Resumes are encouraged but will NOT be used in lieu of the application or supplemental questions. Please read each question carefully and provide a thorough and complete response. Do NOT state "see resume" or "see application" to respond to any of the following questions. Failure to respond to all questions will be considered an incomplete application and may not be considered for further processing. Do you understand the foregoing? Yes

No

02

I UNDERSTAND that I am required to describe IN DETAIL my qualifying experience in the Work Experience Section of my application. In addition to including my qualifying experience, I UNDERSTAND that I should list ALL JOBS, regardless of duration, including part-time jobs, military service and any volunteer experience during my entire work history.I UNDERSTAND that when providing my work history, ALL DATES should be UPDATED, starting with my most recent job.I UNDERSTAND that answers that I provide to the supplemental questions should be reflected in the Work Experience Section of my application.I UNDERSTAND that if I am currently employed by the City of Torrance, I MUST provide my appropriate job classification/title and provide a description of my duties in the Work Experience Section of my application.I have read these statements in their entirety and understand them completely and to their fullest. Yes

No

03

What is your highest level of education completed? High School Diploma or GED

Some College Coursework

Associate's Degree

Bachelor's Degree

Master's Degree or above

04

Indicate your field of study.

05

Indicate your years of progressively responsible professional experience in a public agency. None

Less than one year

More than one year, but less than three years

More than three years, but less than five years

More than five years

06

Do you possess public agency experience in the following areas? (Indicate all that apply.) Performing administrative analysis

Inter-agency coordination

Development and maintenance of procedures and systems

Employee relations

Recruitment and hiring

Labor relations (Unions & MOU interpretation)

Public safety or local government

Budget management

None

07

Indicate the number of years you have of management or supervisory experience? None

Less than one year

More than one year, but less than three years

More than three years, but less than five years

More than five years

08

Briefly describe your management or supervisor experience, including number and position of employees supervised. (If none, type N/A.)

09

Do you possess a Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate? Yes

No

10

Do you possess a valid EMD (Emergency Medical Dispatch) certificate? Yes

No

11

Which software applications do you have experience with? (Check all that apply.) ECATS

Motorola radio

Vesta

Computer Aided Dispatch systems

Required Question

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