Service Advisor

Overview: TGK Automotive

We have IMMEDIATE openings for a Service Advisors.

Service Advisor/Sales

are essential team members as the face of the shops and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always providea 5-star experience.

Service Advisors

are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation : Ranges from 70K to 90K per year; varies upon experience(Hourly + Bonus Opportunities)

Employee Benefits

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation, Paid Sick Time, and 6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Company Match

Discounted Services on Personal and Immediate Family Vehicles

Opportunity for Advancement!!!

Essential Roles and Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.

Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.

Recommend services according to appropriate level of knowledge.

Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.

Properly document all recommendations in customer file.

Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.

Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.

Provide customer with updates throughout the day on the status of their services.

Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.

Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.

Track all new returns, core returns and warranty parts for individual customersOther duties as assignedThe Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

:Posses a valid driver's licenseMust be able to work at least 5 days per weekPrior experience as a Service Advisor is helpful, but not requiredProfessional appearance and proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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