Service Advisor

Service Advisor — AudiRichfield Audi Richfield is growing — and we're looking for an experienced Service Advisor to join our state-of-the-art dealership.

If you thrive on building trust with customers, staying organized under pressure, and being the calm, knowledgeable voice between the customer and the shop, we want to talk to you. European/import experience is a plus, but not required — what matters most is your track record of delivering an exceptional service experience.

What We Offer Industry-leading compensation package

Paid training

Paid vacation

Flexible work schedules

Medical, dental, and vision insurance

401(k)

Closed Sundays — enjoy your weekends

What You'll Do Greet customers promptly and set the tone for a great service visit

Gather detailed customer and vehicle information

Accurately capture and report all vehicle symptoms as described by the customer

Recommend needed maintenance based on the vehicle's age, mileage, and service history

Prepare complete, accurate estimates for labor and parts

Set clear follow-up times and keep customers updated throughout the day

Monitor each vehicle's progress and proactively communicate delays or changes

Verify that final invoices reconcile with the work actually performed

Walk customers through completed work and charges clearly and honestly

What You Bring A proven record of delivering exceptional customer satisfaction

Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant (required)

5+ years of experience in a luxury automotive environment

Above-average energy and a genuine drive to help customers

Interest in building a long-term career with a growing organization

Strong personal and professional integrity

CDK experience a plus

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