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Lilt
Washington, DC, United States
LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, Walk
Job Source: LiltLeaseAccelerator
Reston, VA, United States
Job Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM o
Job Source: LeaseAcceleratorQuorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.PeopleGrove
Arlington, VA, United States
CUSTOMER SUCCESS MANAGER : A Customer Success Manager at PeopleGrove is the strategic advisor to our customers, showcasing the value of PeopleGrove and how our solutions help drive institutional impact and outcomes. You will champion solution adoption, customer growth and expansion, and ensure that each of your assigned customers have the resource
Job Source: PeopleGroveCybersixgill
Washington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and s
Job Source: CybersixgillDealerOn, Inc
Rockville, MD, United States
Job Description: The Manager of Customer Success harmonizes relationship cultivation with a dedication to team growth, upselling products and services to enhance website performance, and adept problem-solving to guarantee an outstanding customer experience. This multifaceted role encompasses customer retention, consultancy, mentorship, and coachin
Job Source: DealerOn, IncSev1Tech
Washington, DC, United States
Overview/ Job Responsibilities Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the
Job Source: Sev1TechIron Mountain
Washington, DC, United States
Customer Success Manager Washington , District Of Columbia Remote Eligible in District Of Columbia - J0074441 Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your c
Job Source: Iron MountainWashington, DC, United States
With 1,000 employees, over $250M in sales, 1,500+ clients, and rapid year-over-year growth, Recorded Future is the world’s most advanced, and largest, intelligence company!
As a Customer Success Manager, you will be joining a fast-paced, high-growth team delivering innovative security solutions that protect our clients. You will be part of an incredible customer success team with a rapidly growing client portfolio, ensuring our users get the most value out of our products and services. Don’t miss your opportunity to become a Futurist!
What you’ll do as a Customer Success Manager:
Be responsible for a portfolio of cross-industry corporate, commercial, and enterprise clients.
Execute our client engagement strategy to deliver positive outcomes for clients and power account renewals and upsell.
Identify and assess risk factors to accounts and orchestrate interventions.
Work closely across the Intelligence Services team and with adjacent teams — Onboarding, Training, Support, Operations — to construct and scale solutions that nurture our relationships with clients.
Learn our platform, become fluent in cybersecurity topics, and build familiarity with the functional areas (SOC, IR, Vulnerability Management, GRC) where we deliver value.
Manage the customer journey and maximize our value to our users.
Regularly capture, analyze, and share the voice of the customer regarding their experience with Recorded Future.
What you’ll bring as a Customer Success Manager:
Experience designing and executing communications and/or customer success programs
A background in delivering client-focused outcomes
Strong presentation and facilitation skills
Strong program management abilities
The ability to gather and understand the client’s needs
A positive, collaborative, and energetic style with a drive to make an impact
3 years of SaaS experience, including subject matter expertise in commercial/enterprise customer communications
Bachelor’s degree required and experience with Salesforce.com, Gainsight a plus
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
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Email Alert for Customer Success Manager jobs in Washington, DC, United States
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