Building Sciences Director of Operations

Boston, MA, United States

At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets. For 35 years we've been helping investors, lenders, owners, developers, contractors, and property managers mitigate risk and optimize their built facilities for maximum economic, safety, and environmental value. We're unique in our ability to deliver high quality, responsive services across the entire asset lifecycle, from rapid assessments, to advisory, to implementation and verification services, nationwide. Unlike other environmental consulting firms, we provide the full suite of commercial real estate and asset management services through to improvement and verification. Our experts leverage our proprietary assessment methodologies, benchmarking, regulation, and analytics tools across six core domains.

EBI is your environmental, sustainability, engineering and health and safety partner, nationwide.

Assess. Advise. Improve. Verify.

Position Summary

EBI is seeking a full-time Director of Operations responsible for leadership and management of EBI's Building Sciences Service Line, focused on Building Hazardous Materials (Asbestos, Lead, Mold, Radon, PCBs, and other Hazardous Building Materials), Environmental (Phase I, Phase II), and/or Environmental Health and Safety (EH&S) assessments.. The successful candidate will be accountable for the group's overall performance and will develop, communicate and execute strategies across the Service Line. The successful candidate will promote a positive attitude and work ethic which will result in meeting/exceeding quantitative and qualitative goals.

This position reports to the Senior Vice President, ESG, and can either be a hybrid or fully remote position depending on where the successful candidate resides, with a preference for someone already established in either the Northeast, Mid-Atlantic, or Texas. Nationwide travel may be required to support clients, so candidates must be comfortable and thrive in this type of environment.

Essential Duties and Responsibilities

Maintain keen eye on financials, including work in progress review, backlog assessment, margin/revenue evaluation, and real-time invoicing

Prepare and control operational budgets, monitor bookings weekly, analyze impact and prepare/project ongoing capacity needs

Review financial statements and data, utilizing this data to improve on operational inefficiencies and/or pricing exercises to improve profitability

Plan effective strategies for the financial well-being of the Service Line

Recommend and implement continuous improvement to business processes and people management strategies, and monitor adherence to both

Team with the Practice Leader to monitor Service Line deliverables and ensure operational consistency

Responsible for staff management, including ongoing performance evaluation, goal setting, improvement plans, operations and technical training, continuous improvement, and periodic refreshers

Monitor effective staff utilization and ensure resource sharing as appropriate

Ongoing team engagement to address morale, provide mentorship and coaching at all levels, and assess career advancement and individual development opportunities

Build and maintain strong working relationship between Operations, Marketing, and Sales teams nationally

Develop and implement standard operating procedures, including minimum required information for pricing exercises by service type

Define sales roles for operations staff with the emphasis of utilizing/supporting existing EBI Sales teams

Work in collaboration with the Director of Sales on business development initiatives in order to maintain, nurture and develop relationships with new and existing clients

Work with Marketing to build content and continuously promote brand, and provide written updates for changing regulations

Coordinate with Human Resources for effective resource and succession planning for existing and future employees

Identify, on-board and train sub-consultants to support national and regional growth based on opportunity evaluation

Drive new hire process from identification and justification of position need, through formal requisition approvals, interviewing and onboarding new employees

Qualifications and Capabilities

Bachelor's or Master's Degree from accredited university in environmental science, engineering, or related field

10+ years of professional experience in consulting, with proven quality performance

Asbestos related licensing, or potential to obtain licensing, in Massachusetts, Texas and/or New York is a plus

Experience with hiring, managing, training remote and office-based employees

Knowledge and experience in organizational effectiveness and operations management

Knowledge of financial and accounting principles and practices

Knowledge of project management principles and practices

People management experience within remote work environment required

Ability to multi-task in a fast-paced environment, maintaining critical attention to detail

Willing to occasionally work non-traditional hours to support team and client needs

Application Disclaimer

At EBI, we cultivate a welcoming and collaborative culture. We are proud to be an Equal Employment Opportunity employer and encourage diverse candidates to apply. We do not discriminate against qualified individuals based on their status as a protected veteran or individuals with disabilities, nor do we discriminate based on sex, race, color, religion, national origin, age, marital status, gender identity, gender expression, or sexual orientation. All vendors are expected to maintain a working environment free from discrimination or harassment.

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