Student Services Manager_

Stanford

Student Services Manager

**School of Humanities and Sciences, Stanford, California, United States**

Student Services

Post Date Jun 21, 2024

Requisition # 103139

TheSchool of Humanities and Sciences (H&S)is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 24 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

Applied Physics is a graduate department in the School of Humanities and Sciences. It is one of three elements—Applied Physics, Physics, and the SLAC National Accelerator Laboratory—in the broader physics community at Stanford. Over the past 50 years at Stanford, the department has acted nimbly and evolved rapidly to combine diverse approaches at the boundaries of physics, engineering and biology, to both create and leverage new research opportunities. We seek out and develop new areas of physics with broad impact on science, engineering and society through research and education. We believe that the key to our success as a department, both in the past and going forward, lies in strongly encouraging intellectual agility and interdisciplinarity through the creative mixing of ideas from the physical sciences, engineering, and biological sciences.

The Applied Physics team supports the research and teaching of 28 faculty and 167 graduate students.

The Department of Applied Physics is seeking a Student Services Manager (SSO2). The Student Services Manager will work under general supervision of the **Director of Finance and Operations** and must possess and demonstrate a positive outlook on continuous process improvement efforts while maintaining a team-based and customer-focused mindset. It is critical that this position exhibit the abilities to practice sound judgment and decision-making, effective written & oral communication, strong attention to detail and respectful relationship management. This position must also exhibit a strong desire to continuously learn new and unfamiliar business topics, policies and procedures as they relate to managing the student services team and serving as a primary resource for approximately 167 graduate students– the ability to translate this information into operational successes will be critical. The ideal candidate will display an executive and strategic mindset coupled with a willingness to actively participate in day-to-day tasks such as grad-aid entry and course maintenance.

This is a 100% FTE, continuing position exempt position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site, maximum of 2 days off-site per week), subject to operational need.

If you believe that this opportunity is a match for your knowledge, skills and abilities, we encourage you to apply. Thank you for considering employment opportunities with the School of Humanities and Sciences.

CORE DUTIES:

_·_ Administer an area or program in student services, evaluate and recommend decisions on program eligibility; support student attainment of degrees in timely manner; through activities such as milestone tracking, ensuring timely accuracy of Handbook, student communication and outreach, approving petitions, etc.

· Work closely with other Applied Physics staff to execute complex student-centered administrative processes in the department such as quarterly rotation forms and degree progress related reports, meetings, and check-ins.

· Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating, recommending, and carrying out program improvements.

· Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.

· Serve as a subject matter expert to students and other departments; represent unit/department.

· Reconcile complex issues; analyze diverse transactions from multiple sources. Includes supporting maintenance of course information (existing and new) and section information in CourseDog, both directly and in coordination with other departmental staff.

· Identify and evaluate data needs, manage the implementation and development of technology, prepare/manage reports and presentations. Oversee development and launch of AP student dashboard that includes degree progress, timeline issues, exceptions made, etc.

· Develop and implement plans for outreach efforts, develop and maintain external community and represent department and university at meetings and events.

· Provide advice to matriculated and admitted students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.

· Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.

· Input funding into GFS working closely with other department staff; provide staffing and administrative support to Admissions process; work closely with DFO on financial and budgetary projections for the department’s grad aid budget.

* Other duties may also be assigned.

EDUCATION AND EXPERIENCE:

Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.

· Advanced analysis and problem solving skills.

· Advanced computer skills, including experience with Microsoft Office Suite.

· Advanced customer service skills.

· Relevant computer systems/technology experience.

· Understanding of financial transactions.

· Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

The expected pay range for this position is $69,000 to $104,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (tanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

**Why Stanford is for You**

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

● **Freedom to grow** . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

● **A caring culture** . We provide superb retirement plans, generous time-off, and family care resources.

● **A healthier you.** Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

● **Discovery and fun.** Stroll through historic sculptures, trails, and museums.

● **Enviable resources** . Enjoy free commuter programs, ridesharing incentives, discounts and more

_The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned._

_Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants_

_requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at [email protected]. For all other inquiries, please submit a_ _contact form_ _._

_Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law._

Additional Information

+ **Schedule: Full-time**

+ **Job Code: 7502**

+ **Employee Status: Regular**

+ **Grade: H**

+ **Requisition ID: 103139**

+ **Work Arrangement : Hybrid Eligible**