DATA ANALYST

Madison, WI, United States

Overview

TDS, voted one of the 2017 Best Places to work by Madison Magazine, is seeking a Data Analyst to join our dynamic team!

The Data Analyst rolesupports the Contact Center by providing maintenance and development of the reporting processes and applications utilized by TDS Telecom's Customer Contact Operations (CCO). Works with management and end user community to develop a clear understanding of user information needs, prioritize the user requests according to business impacts and translate the user requirements into the appropriate report programs.

TDS Telecommunications LLC (TDS Telecom/TDS®) is the seventh largest local exchange telephone company in the U.S. with 1.2 million connections to high-speed internet, phone, and TV entertainment services in nearly 900 rural, suburban, and metropolitan communities. TDS, a growing force in the cable industry, operates BendBroadband, which is part of TDS Broadband Service LLC. For residential customers, TDS deploys up to 1Gig internet access, IPTV service (TDS TV), cable TV options, and traditional wireline services. For businesses, TDS offers advanced communications solutions, including: VoIP ( managed IP Hosted voice), high-speed internet, fiber optics, data networking, and hosted-managed services. Visittdstelecom.comortdsbusiness.com. TDS Telecom, headquartered in Madison, Wis., employs more than 2,800 people and is a wholly owned subsidiary of Telephone and Data Systems, Inc. In 2018, TDS was recognized in Forbes list of America's Best Employers for Diversity. The TDS family of companies, which includes TDS Telecom, is listed at 190 out of 250 top employers in the U.S. Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000®company, provides wireless; cable and wireline broadband, TV and voice; and hosted and managed services to more than six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. Founded in 1969 and headquartered in Chicago, Telephone and Data Systems, Inc. employs more than 9,900 people. Visittdsinc.com.

Responsibilities

Maintains and expands upon current contact center reporting systems/applications. Develops new reporting applications with focus on providing actionable data.

Troubleshoots issues with existing contact center reporting systems/applications, provides root cause analysis, and recommends and implements enhancements to reduce frequency of ongoing errors.

Ensures reporting accuracy through full scope QA testing. Communicates and follows up with customers to develop requirements and ensure information requests meet or exceed business needs. Works proactively to uncover and identify management reporting needs with each request.

Effectively leads the translation of business requirements into specific management reporting and information deliverables to meet customer expectations.

Maintains a basic level understanding of the internal TDS databases relationships.

Demonstrates system knowledge appropriate for the business units

Proactively identifies ways to continuously improve reporting applications utilizing new technologies and develops strategies for design and implementation of those applications in order to effectively support the business

Acts as a liaison for interdepartmental meetings with reporting teams throughout TDS to ensure our team is following proper coding standards and to help to drive consistency in reporting across business unit

Periodically conducts quality assurance functions focused on maintaining the accuracy of operations reports.

Adheres to TDS Technical Standard, Project Development Standards, Repeatable Process Standards, TDS Personnel Policies, Department Procedures, Production System Support Standards, and other standards, procedures and guidelines as appropriate.

Qualifications

Required Qualifications

Associate’s degree (or higher) OR 2+ years professional work experience.

2+ year experience in the area of Relational Database Reporting Languages such as: SQL, PSQL, or TSQL OR experience programming with either Visual Basic for Applications (VBA), C#, ASP.NET or any object-oriented programming languages.

Other Qualifications

3+ years of experience with MS Office Suite, including MS Access.

1+ years’ experience with data visualization software, such as Tableau.

2+ years of experience working in an Object Oriented Programming language.

Ability to plan and organize multiple tasks and learn rapidly in a new environment.

A working knowledge of SQL concepts such as stored procedures, CTEs, DDL, and DML.

Excellent PC skills, good understanding of networking and database connectivity.

Ability to work in a fast paced, high-energy environment with minimal supervision.

Ability to adapt communication styles to meet the needs of all internal customers.

Well-developed conceptual thinking skills including good intuition and the ability to make educated decisions based on user needs.

Benefits:

As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please clickhere.

#J-18808-Ljbffr