Tier III Help Desk Specialist
McLean, VA, United States
Hartwig Staffing is partnered with a company based out of the DMV area that is looking to add a contract Tier III Help Desk Specialist to their team. Compensation for this role is up to $50 per hour. This is an on-site position.
Requirements:
Associate degree with 5+ years of relevant experience.
Required experience with ServiceNow ticketing system.
Flexibility to support a rotating 24/7 schedule.
Ability to work onsite at GSA Headquarters in Washington DC, 3-5 days per week as needed.
Strong communication and collaboration skills with diverse stakeholders.
Friendly, helpful attitude with good interpersonal skills and empathy.
Excellent skills in Microsoft Office (Word, Excel, etc.).
Knowledge of G Suite applications (Sheets, Docs, Slides) is a plus.
Ability to train end users on common technical issues.
Capable of providing technical support over the phone.
Strong problem-solving skills and abstract thinking.
U.S. Citizenship.
Ability to obtain and maintain a Public Trust clearance.
Why you want the job:
Great benefits: health, 401K, PTO, work-life balance, yearly bonus.
A growing and stable company.
Great company culture.
Remote position.
No C2C or sponsorship is available at this time.