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Patient Financial Advocate

Denver, CO, United States

Job Description:

Provides financial counseling to uninsured/underinsured patients by screening for potential Medicaid eligibility, assisting with the application process through determination, providing education regarding the Affordable Care Act and assisting with navigation through the marketplace, arranging payment plans, generating price quotes and providing Intermountain Health Financial Assistance Applications.

This position is scheduled Thursday-Monday 1:30 PM to 10:00 PM. Eligible for differential pay based on shift.

Bilingual-English/Spanish is required for this position.

Job Details

Meets with patients and screens for potential Medicaid/State Public Benefit eligibility according to state based guidelines. Completes and submits appropriate applications to Department of Human Services or MA Site as applicable. Follows up through determination.

Educatespatientsabout the Affordable Care Act, including potential eligibility during both open enrollment and in the situation of a life qualifying events. Explains qualified health plans,essentialhealth benefits, differences in plan affordability, premium tax credits, and cost sharing. Assists individuals navigating through the web based State or Federal Marketplace.

Meets with patients to review and process financial assistance applications. Ensures completeness,verifiessupportingdocumentation,runscredit reports and determines eligibility.

Provides procedure Price Quotes to patients. Assists uninsured expectant mothers who are ineligible for public benefits to sign up for Intermountain Health’s Uninsured Maternity Program. AssistspatientswithPrescriptionReimbursement programs.

Providespatientswith an Explanation of Benefits and answers questions related to coverage and billing. Completes Point of Service Collections of co-pays, deductibles, and deposits. Arranges payment plans and processes contract payments in Wells Fargo system and Epic.

Promotesmission,vision, and values of Intermountain Health, and abides by service behavior standards.

Performs other duties as assigned

Job Requirements

Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required

Ability to work nights and/or weekends is required for identified positions

Bilingual - Spanish is required.

Demonstratesdiscretion in verbal and written communication with patients and Intermountain Health staff ensuring patient confidentiality at all times

Ability to read, understand and apply personal tax return information and profit/loss statements.

Proficientcomputerskillsincluding experience with Microsoft Office Suite.

Excellentcustomerserviceskills, both written and verbal. Interpersonal skills necessary to interact with patients and their families, physicians, nursing personnel and co- workers. Strong organizational skills and attention to detail.

Understanding of State and Federal Programs available

Knowledge of Medicaid, Medicare, SSDI, and SSI qualification

Knowledgeandunderstanding of the 501r Regulation, and Intermountain's Financial Assistance Policy

Remains current with the Connect for Health Colorado programs and maintains certification.

Preferred Qualifications

Bilingual (Required)

Medicaid knowledge

Minimum Requirements

High School Diploma or Equivalent is required.

Physical Requirements:

Interact with others requiring the employee to communicate information.

Operate computers and other office equipment requiring the ability to move fingers and hands.

See and read computer monitors and documents.

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Anticipated job posting close date:

07/14/2024

Location:

Saint Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.29 - $28.46

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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